topic Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro in Nest Wifi

Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Mon, 02 Jan 2023 08:03:38 GMT

See prior post on this same subject, which got unfortunately locked before resolution.

I was not at home during the end of the year. I have now done the factory reset and as forecasted, this did not resolve neither.

The issue is with the downloading on my Android device: apps or app updates in google play store are not getting downloaded. If WIFI is turned off, it works perfect.

A similar issue is now also occurring with Spotify, which is not downloading podcasts.

In one or another way the Wifi networks does not allow certain downloads from certain apps.

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Sun, 08 Jan 2023 04:35:46 GMT

Hi HanLaporte,

I'm sorry to hear that you're still having an issue with your Nest Wifi Pro. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Jeff — Wed, 11 Jan 2023 18:24:01 GMT

Hey HanLaporte,

I wanted to follow up to see if you were able to connect with support and to see if they were able to begin working with you on this. If you haven't heard from support quite yet, just let us know.

Thanks,
Jeff

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Juancito79 — Fri, 13 Jan 2023 21:24:47 GMT

Could you share how you solve this problem, as I still have same problem.

Thanks!

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Fri, 13 Jan 2023 22:29:10 GMT

Not solved and is annoying as apps are not getting updated.

I feel that the issue is related to downloading from android/google apps.

I have issue to donwload podcasts too from the Google Podcast app with wifi network using the google wifi pro.

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Sun, 15 Jan 2023 05:12:05 GMT

Hello folks,

@HanLaporte, we're sorry to hear that the issue persists. Just checking back in — have you had the chance to fill out the form?
@Juancito79, thanks for posting. What troubleshooting steps have you tried so far? We'd like to help you out.

Regards,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Juancito79 — Mon, 16 Jan 2023 19:51:30 GMT

Dear Abi,

See post https://www.googlenestcommunity.com/t5/Nest-Wifi/Not-able-to-download-apps-from-Google-Playstore-while-connected-to-Google/td-p/298881 for my problems.
Some websites are very slow, also playstore is very slow. Strange thing is that using a VPN on same WIFI solves the problem.
I tried to do a factory reset. I bought 2 more Google Nest Pro devices and used another as a direct connection to my modem. I disabled IPv6. I tried several DNS-servers (1.1.1.1 / 8.8.8.8 / 1.0.0.1)... Nothing solved the problem.
Any suggestions that I can do more?
Thanks for any help.

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Tue, 21 Feb 2023 00:55:28 GMT

Hi Juancito79,

My apologies for the late reply. I'm sorry to hear that you're still having an issue with your Nest Wifi Pro. Could you also fill out this form? We'll wait for your update.

Thanks,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Thu, 09 Feb 2023 02:38:06 GMT

Hey folks,

@HanLaporte, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
@Juancito79, just checking back in. Have you had the chance to fill out the form?

Cheers,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Mon, 13 Feb 2023 03:53:29 GMT

Hello Juancito79,

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Sun, 19 Feb 2023 01:44:49 GMT

Hi again Juancito79,

I'll be locking this thread in 24 hours. If you're still having issues, feel free to create a new thread and we'll be happy to help out.

Regards,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Sun, 19 Feb 2023 03:31:36 GMT

I was one month away from home and will respond next week, when I am back. Rgds

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Mon, 20 Feb 2023 00:33:04 GMT

Hello HanLaporte,

Thanks for the update. Once you have the time, please reply to the senior support assisting you via email. I'll lock this thread shortly unless you have any other questions or clarifications.

Thanks,
Abi