topic Re: New Spectrum Modem and cannot connect back to Nest Wi-Fi in Nest Wifi

New Spectrum Modem and cannot connect back to Nest Wi-Fi

dsinclair3 — Sat, 14 Jan 2023 06:17:24 GMT

Was having slow speeds. Decided to replace my spectrum router with a new one just in case. Process of elimination I guess?
Now I cannot get them connected again.
Modem says it’s online. Ports are connected properly. Process fails every time.

Re: New Spectrum Modem and cannot connect back to Nest Wi-Fi

PatrickP_Viking — Tue, 17 Jan 2023 11:41:12 GMT

Hey @dsinclair3 .

Have you had the new modem provisioned by Spectrum to receive their service? If so, can you provide more details on what you are experiencing?

Re: New Spectrum Modem and cannot connect back to Nest Wi-Fi

dsinclair3 — Tue, 17 Jan 2023 14:44:47 GMT

Found out a few key things to try:

1) most of the time when getting a new modem from Spectrum it’s not set up properly. So get Spectrum support to configure it.
2) Make sure you have power to the modem before you screw in the coaxial cable

Re: New Spectrum Modem and cannot connect back to Nest Wi-Fi

PatrickP_Viking — Tue, 17 Jan 2023 17:01:54 GMT

I've had Spectrum for longer than I can remember now. Spectrum has to provision the modem in order for it to work on their network.

Reset the Google Wifi device
Remove the power cable on the modem
Remove any connected devices
Plug in the coaxial
Plug in the power cable on the modem and wait for it to boot
Connect an Ethernet cable to one of the ports on the back to a computer then try to navigate to a web page which should present the page for you to provision the modem
Follow the steps to provision the modem
Launch the Google Home app and set the Google Wifi device up as normal

Re: New Spectrum Modem and cannot connect back to Nest Wi-Fi

Jeff — Fri, 20 Jan 2023 21:59:33 GMT

Hi dsinclair3,

I just wanted to jump in real fast to see if you saw PatrickP_Viking's reply and suggestions and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping. Very helpful stuff, PatrickP_Viking!

Thanks,
Jeff

Re: New Spectrum Modem and cannot connect back to Nest Wi-Fi

Jeff — Mon, 23 Jan 2023 23:00:25 GMT

Hey again dsinclair3,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

Re: New Spectrum Modem and cannot connect back to Nest Wi-Fi

AbigailF — Wed, 25 Jan 2023 03:15:53 GMT

Hello dsinclair3,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi