topic Cannot remove Google Wifi Point From app in Nest Wifi

Cannot remove Google Wifi Point From app

MrDude — Wed, 18 Jan 2023 02:38:08 GMT

to summarize, I have the exact same

problem as stated here: https://www.googlenestcommunity.com/t5/Nest-Wifi/Cannot-remove-Google-Wifi-Point/m-p/74754/thread-id/6334

The proposed solution won’t work because the device is “offline” - it not part of the mesh. So when you’d the device tile it takes you to a different screen if you click the gear then it fails, if you click the 3 dots doesn’t show anything helpful.

added some additional screen shots here:https://imgur.com/a/9eGZwSN

any suggestions?

Re: Cannot remove Google Wifi Point From app

PatrickP_Viking — Wed, 18 Jan 2023 04:19:34 GMT

Hey @MrDude .

This article walks you through the steps on how to remove the device from the app even if it is offline:

Remove Google Nest devices from the Google Home app

At the bottom of this article, it tells you how to factory reset the device using the reset button on the device:

Factory reset your Wifi device

And just FYI, Google does not recommend having more than 5 devices in the mesh network as it can cause bandwidth issues: How many Nest Wifi Pro, Nest Wifi, or Google Wifi routers or points do I need?

Re: Cannot remove Google Wifi Point From app

AbigailF — Wed, 25 Jan 2023 05:05:11 GMT

Hey folks,

Thanks for lending a hand, @PatrickP_Viking.
@MrDude, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Cannot remove Google Wifi Point From app

AbigailF — Sun, 29 Jan 2023 05:49:38 GMT

Hi MrDude,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Cannot remove Google Wifi Point From app

AbigailF — Wed, 01 Feb 2023 05:47:20 GMT

Hey MrDude,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi