topic Re: Nest wifi point problem in Nest Wifi

Nest wifi point problem

Bobross — Fri, 13 Jan 2023 05:28:03 GMT

I just got a new 3 pack nest wifi off Amazon and the points don't connect, I had no issues with the router and the network is working but the points will not connect, all it's says is make sure your concerted to the internet even though I am? is this an issue or am I just stupid

Re: Nest wifi point problem

AbigailF — Sun, 22 Jan 2023 02:54:12 GMT

Hey Bobross,

Thanks for posting ― let's see what's happening.

A few questions:

Does the Nest Wifi point in question broadcast a setup SSID? You can check by going through your phone’s list of Wi-Fi networks.
Did you try setting up your Google Wifi point wirelessly or through a wired connection?
What’s the color of the status lights on the other router and points that were set up successfully?
How far is the point from the main Google Wifi router?
Did you get any message on the Google Home app during setup?
Do you have any switches in your network?

Best,
Abi

Re: Nest wifi point problem

AbigailF — Sun, 22 Jan 2023 02:54:58 GMT

Hi Bobross,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Nest wifi point problem

AbigailF — Mon, 23 Jan 2023 03:01:52 GMT

Hello Bobross,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Abi