topic Re: Nest Wifi Pro - Wired Backhaul troubleshooting in Nest Wifi

Nest Wifi Pro - Wired Backhaul troubleshooting

IhabAhmed — Sun, 22 Jan 2023 08:48:31 GMT

Hello lovely people. I have a new Nest WiFi Pro set up, and I cannot make the wired backhaul work up to speed.

My setup is as follows:
- Living room
- Modem wall box
- Office

Currently, the modem wall box has a wired connection throughout the house, so what I have done is have a LAN cable out of the modem to the living room, where I have a Nest Wifi Pro. This is seamless, and I get a max ISP speed of 500-550MBps and, at times, 750MBps (depending on ISP).

Scenario 1 (current).
In the office. Another LAN cable is coming out of the modem directed to the office, and I connect another Nest Wifi Pro via LAN cable. The connection is stable, but I get nothing more than 70-80MBps (when it is 500MBps in the living room). This is a wired backhaul via the modem, maybe? Is it even that?

Scenario 2 (Previously tested).
I took a LAN cable out of the living room Nest Wifi Pro (since I have two ports available) and connected it through the wall cables to the office. I connected that to the Nest Wifi pro in the office - this is supposedly another wired backhaul. I got maximum 70-80MBps here again.

I rather scenario one because that allows the freed-up port on the Nest Wifi Pro in the living room for other things but what is the most critical scenario for me is that I get the Office speeds up much higher than it is. I have upgraded the cables because I could see inconsistencies between cables. Now all the cables should be fine, but I cannot figure out why the office nest wifi pro, whether directly connected to the living room or directly to the modem does not go beyond the 70-80MBps. Any help?

Re: Nest Wifi Pro - Wired Backhaul troubleshooting

olavrb — Sun, 22 Jan 2023 09:50:11 GMT

Here is a diagram on how wired backhaul should be done:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Ethernet-backhaul/m-p/284073/highlight/true#M31892

Make sure to use an unmanaged switch with no loop detection/prevention features.

Preferably also put the modem in bridge mode, sometimes called bypass mode, to avoid double NAT.

Re: Nest Wifi Pro - Wired Backhaul troubleshooting

IhabAhmed — Sun, 22 Jan 2023 16:34:37 GMT

Thanks a lot for this.

I will review all the connections and try adding a switch. I will revert with the results. I have noticed that, at times, speed and performance change without any adding/changes what so ever.

Re: Nest Wifi Pro - Wired Backhaul troubleshooting

Jeff — Fri, 27 Jan 2023 18:23:01 GMT

Hey IhabAhmed,

I just wanted to follow up to see if you had a chance to try those suggestions from olavrb and to see if it helped work out the issues you were facing. If you're still having troubles, please let us know.

Thanks,
Jeff

Re: Nest Wifi Pro - Wired Backhaul troubleshooting

Jeff — Mon, 30 Jan 2023 19:37:01 GMT

Hey IhabAhmed,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

Re: Nest Wifi Pro - Wired Backhaul troubleshooting

IhabAhmed — Mon, 30 Jan 2023 19:43:07 GMT

Hey Jeff!

I have managed to resolve the issue using two things: A) a switch out of the main router, to which I connected multiple devices and the second node. Unfortunately, the network television seems to not work and require a main direct line to the modem which is odd, and B) upgraded LAN cables across the board.

now I get approximately 500-550Mbps on the main router, and about 400Mbps on the node.

I would say the issue for the most part is fixed. The network is running fine. I just need to figure out the issue with the television box that needs a direct line to the modem.

Re: Nest Wifi Pro - Wired Backhaul troubleshooting

Jeff — Mon, 30 Jan 2023 21:11:41 GMT

That's great that you got things working, IhabAhmed. I'm happy to see that. Also, thanks for sharing what ended up being the fix.

As for your second issue, it might be worth starting up a new thread to get some fresh eyes on the problem and get it posted to the top of the community. If there's any more I can do on this thread, however, just let me know.

Thanks,
Jeff

Re: Nest Wifi Pro - Wired Backhaul troubleshooting

AbigailF — Sun, 05 Feb 2023 06:31:14 GMT

Hey IhabAhmed,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Nest Wifi Pro - Wired Backhaul troubleshooting

AbigailF — Tue, 07 Feb 2023 01:39:44 GMT

Hi IhabAhmed,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi