topic Re: Google Wifi Pro - issues with everything 😢 in Nest Wifi

Google Wifi Pro - issues with everything 😢

Remember89 — Sun, 15 Jan 2023 01:56:24 GMT

We upgraded our google hub to google wifi pro since it was too old and no longer receiving updates. It has been extremely disappointing. Nothing but problems to connect our chromecasts, Yale lock, camera and now thermostat. We managed to get our chromecast set up after buying a new 4K one which we don’t think we needed to do once we figured out to temp disable 5ghz on wifi to get it to connect. Our door lock has never been able to reconnect to wifi and now our thermostat continually goes offline saying our wifi password has changed. We have done every tip online from rebooting, resetting, factory reset and still having issues. Sad that we are having so much trouble since we are so invested into google and made the extra purchase for this wifi. Any help?

Re: Google Wifi Pro - issues with everything 😢

Moonpie — Mon, 16 Jan 2023 00:29:05 GMT

Since no one has offered to help, I will. I have many of the devices you have, and also “upgraded” to the Nest Pro. I had nothing but problems, disconnections, and slow speeds with my fiber gigabit connection. I returned the Nest Pro and moved to a single TP-Link Wi-Fi 6E Router, however I will tell you that prior to the upgrade experience, I was running the previous Google Nest Router and had absolutely no problems with it. From your comments, I am assuming that you were using the ORIGINAL Google Mesh Wi-Fi system. I suggest that while you can, you return the Nest Pro system, and “downgrade” one step from that to the previous Nest Mesh hardware. Also, since you are trying the Nest Pro, I am assuming you don’t need one of the nodes to act as a smart speaker. Since in the previous iteration of the Nest Mesh, the “router” can also act as a mesh node, don’t buy the “two pack” or “three pack”…..those contain a “Router” and either two or three nodes that can act as a smart speaker. Those nodes’ speed is 1/2 the speed of the “router”, thus slowing down the entire system. Just buy one, two or three “routers”. They each have speeds of 2200 Mbps, then set up the single primary “router” and add the additional routers as mesh nodes. An additional advantage to this is that each of the router hardware units has two Ethernet ports that can be used as you desire. Finally, the system as I have described it will be cheaper than what you spent for the Nest Pro, and I believe you would be very happy with it.

Re: Google Wifi Pro - issues with everything 😢

Remember89 — Wed, 18 Jan 2023 21:28:42 GMT

Thanks so much for the feedback. Yes we also had the previous Google nest version and it worked great. Between my wife and I we have spent well over 20hrs troubleshooting all the issues it caused with our system and devices and we are still having devices drop off or still can't be connected.... We will take your advice and return the Nest Pro.

Much appreciated!

Re: Google Wifi Pro - issues with everything 😢

AbigailF — Thu, 19 Jan 2023 01:27:46 GMT

Hi folks,

@Moonpie, thanks for lending a hand.

@Remember89, thanks for posting. We’re sorry to hear you’re experiencing this issue with Nest Wifi Pro and we're sad to see you go. If ever you change your mind, we're here to help.

Regards,

Abi

Re: Google Wifi Pro - issues with everything 😢

AbigailF — Mon, 23 Jan 2023 05:12:42 GMT

Hey Remember89,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Google Wifi Pro - issues with everything 😢

AbigailF — Tue, 24 Jan 2023 06:55:29 GMT

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Abi