topic Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices in Nest Wifi

iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect to net

Docket — Sat, 22 Jan 2022 17:27:07 GMT

I have a Google Nest Wifi Mesh Router, connected by ethernet cable to the Spectrum box. The Mesh Router provides my home WiFi network, which connects to an additional Mesh router to extend the network. I was able to set up the network using the Google Home ap on my iPhone. The phone is an iPhone 11 Pro, running 15.1.

This phone will no longer connect to the internet. In settings I'm able to connect to the home network, but under my network's name I see "No Network Connection" in yellow type. My laptops and Peloton have no trouble accessing the internet through the network; it just seems to be my phone that can't get on.

Any insights into how I can fix this would be very much appreciated!

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices

Juzdu — Mon, 24 Jan 2022 00:44:28 GMT

Can any phone connect to your wifi? If so using the Home app go into Wifi, then "devices" and see if you can find your iPhone. Make sure it's not paused for some reason?

If that doesn't work...I also had some weird trouble when i first got my new Pixel 6, it wouldn't connect to my Nest wifi. I ended up creating a guest network on my wifi and connecting my phone to that, it worked fine. Left it for about a week then changed my phone back to the main wifi and it was all working, so i disabled the guest network. Never worked out why that worked but it did!

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices

Docket — Tue, 25 Jan 2022 14:25:04 GMT

Hi Juzdu. Thank you for this, creating the Guest Network allowed my phone to connect. But it won't connect to my Sonos or Alexa, which are on the old network, but I'm going to try configuring them on the guest network and see if that works. Will report what happens. Thanks!

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

EdwardT — Sun, 30 Jan 2022 19:33:51 GMT

Hi folks,

@Juzdu, as always, thanks for the help!

@Docket, how's it going with your Google Nest WiFi? Still need help?

Thanks,

Edward

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

EdwardT — Sat, 05 Feb 2022 19:42:28 GMT

Hi Docket,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

EdwardT — Wed, 09 Feb 2022 19:15:02 GMT

Hi Docket,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices c

Docket — Wed, 09 Feb 2022 19:55:16 GMT

Hi Edward.

I was able to get this to work by creating a guest network. I'd prefer to have my phone on the main network but this workaround is ok for now.

Thanks.

David

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

EdwardT — Tue, 15 Feb 2022 18:23:22 GMT

Hi Docket,

Thanks for the update. Just to isolate the issue, does the Google Home app show your iPhone on the connected devices list when it's connected to the main network?

Thanks,

Edward

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

Jeff — Mon, 28 Feb 2022 18:17:59 GMT

Hi, Docket.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices c

Docket — Mon, 28 Feb 2022 19:23:54 GMT

HI Edward. No, the Google Home ap doesn't show my iPhone on the connected devices list, unfortunately.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

Jeff — Wed, 16 Mar 2022 20:06:34 GMT

Hi, Docket.

Sorry for the late response. I just wanted to catch up and jump in to help if you're still seeing the issue here. Are you still running your phone on the guest network, or have you manged to get it connected to the main network yet? Let me know and I'll be happy to start helping if needed.

Thanks.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices c

Docket — Thu, 17 Mar 2022 03:39:24 GMT

Hi Jeff.

Thanks for the response. Yes, I'm still running my phone on the guest network. I've tried periodically to connect via the main network, but it's never worked.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

Jeff — Thu, 31 Mar 2022 18:16:39 GMT

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices c

Docket — Fri, 01 Apr 2022 00:19:40 GMT

Great to hear. Is the update currently available?

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices c

Juzdu — Fri, 01 Apr 2022 00:32:19 GMT

It's being rolled out gradually over the next month, all devices should have it by the end of April. Unfortunately there doesn't seem to be a way to get hold of it early. My devices don't have it yet.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

Jeff — Fri, 01 Apr 2022 17:11:24 GMT

Juzdu is right. The rollout will be to everyone before the end of the month, but there's no manual way to pull the update down. Sometimes a network restart will prompt a download, but generally the update will download and install as soon as it's ready.

Thanks.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

Jeff — Fri, 15 Apr 2022 17:27:11 GMT

Hey, everyone.

It's been a while since we checked in, but I wanted to see who was still waiting for that update and who might have received it by now. If you have, are you seeing any changes in your network performance or your devices?

Thanks.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect ...

Jeff — Thu, 21 Apr 2022 20:39:29 GMT

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer. I know it's been a wait for the update, but most users should see it by now, so let me know if we are still having issues here.
Thanks.

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices

swel_sea — Sun, 08 May 2022 20:36:02 GMT

Hi, I just bought new nest router mesh three pack. our phones are iOS. We are able to do initial set up with Just the router and the internet+router is working ok for laptops (windows and Mac). However iOS and our gaming consoles (PS5) are having connection problems. if we are on our phones on cellular data, it shows the connection and to connect to internet, it also shows the device is online if we check the home app. When we switch to wifi connection, our phone wifi says "no internet connection" and it claims the wifi router is offline, however our laptops maintain internet connection and the routers lights show no indication of an issue.

seems to affect any iOS device (HomePod or Apple TV.)

I don't see a way for the Nest home wifi to pull an Firm ware update. how can we validate if we are getting the firmware update for this fix?

Re: iPhone will connect to Nest router, but says "No Internet Connection". Other devices

swel_sea — Sun, 08 May 2022 20:39:22 GMT

Just for some additional detail. We've tried doing 2 factory resets trying to rebuild with different device orders/combinations and we've had the routers online connected for over 12 hours (since 8pm yesterday)