topic Re: Google Wifi Pro system problems in Nest Wifi

Google Wifi Pro system problems

Nettuno — Wed, 11 Jan 2023 03:02:40 GMT

Really unhappy with this system. Got recommendations from Google Support Community that did not help. Before I could respond they closed the thread. Would not recommend as of this point.

Have Fiber into my home and the Google wifi can't keep a steady signal to be able to watch a show. Previous system in the same home did not have these problems.

Re: Google Wifi Pro system problems

Nettuno — Wed, 11 Jan 2023 03:04:14 GMT

This did not work.

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Re: Google Wifi Pro system problems

AbigailF — Mon, 16 Jan 2023 06:42:34 GMT

Hi Nettuno,

I'm sorry to hear that you're still having an issue with your Google Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Google Wifi Pro system problems

AbigailF — Tue, 24 Jan 2023 03:35:22 GMT

Hey Nettuno,

Checking back in — have you had the chance to fill out the form?

Best,
Abi

Re: Google Wifi Pro system problems

EmersonB — Fri, 27 Jan 2023 23:40:45 GMT

Hello everyone,

@Nettuno I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Abi.

Regards,
Emerson

Re: Google Wifi Pro system problems

AbigailF — Mon, 06 Feb 2023 00:46:51 GMT

Hi again Nettuno,

I'll be locking this thread in 24 hours. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Cheers,
Abi