topic Re: Spectrum modem and nest in Nest Wifi

Spectrum modem and nest

LindaP — Mon, 16 Jan 2023 04:37:30 GMT

I got a new spectrum modem only. Cannot get it to work with the nest. The solutions I see are all about making sure router isn’t functioning on spectrum side, but this is a modem only.

Re: Spectrum modem and nest

WireyNester — Mon, 16 Jan 2023 06:21:46 GMT

Not a lot to go on there, but the challenge sounds similar to what I worked through for my Netgear CM1200 modem. The Nest WiFi router handles the IP routing load, but handoff to the modem will vary depending upon the modem. My CM1200 has 4 LAN ports, but only the first port can actually function for connection to the router. Check your documentation for any similar issues for your modem. Though mine was undocumented, that and the required mystic order of booting and connecting cables, was discovered on yet another forum. The ONLY device that can connect to the modem is the Nest router. Any downstream wired LAN switches, bridges, or concentrators must connect to the second port on the Nest router (assuming it still exists on new models.)

This works for my modem and it sometimes requires several tries as you'll likely be totally blind to both what's actually happening upstream of your modem and anywhere within the Nest router. Some of the mysterious parts are likely what's happening (also out of sight) upstream with my Xfinity provider handling its end of the CM1200 interface.

1) Disconnect both ends of the cable from the modem to the Nest router.
2) Power cycle the modem and wait for appropriate status lights to show all up- and down-stream connections are established.
3) Power cycle the Nest router and give it some time...since there's nothing helpful from the single LED indicator.
4) Make sure you're using the correct LAN port on the router (the one with the globe graphic) and connect the cable there and to the proper LAN port on the modem.
5) Give it some time and check your wireless connection from a mobile phone or wireless PC.

The most common problem I see after restart is the PC or phone WiFi connects to the Nest router, but fails to see beyond. Go back to either of Step 1 or Step 3, above. Rinse and repeat as needed until successful.

Most frustrating to me is the complete lack of helpful status from the Google nodes at-large. The WiFi points are arrogant products that consumers are told will just work. Sometimes, well, they just don't. And they don't help you discover why or why not. Google Home simply rolls useless graphics as opposed to any form of meaningful status until the connections are golden end-to-end. Nyeah...that really helps

Re: Spectrum modem and nest

Jhonleanmel — Fri, 20 Jan 2023 18:55:47 GMT

Hey folks,

We appreciate your help here, WireyNester.
LindaP, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Spectrum modem and nest

AbigailF — Sun, 22 Jan 2023 03:19:24 GMT

Hi LindaP,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Spectrum modem and nest

AbigailF — Mon, 23 Jan 2023 03:26:09 GMT

Hey LindaP,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi

Re: Spectrum modem and nest

LindaP — Mon, 23 Jan 2023 04:53:28 GMT

Update---I ended up buying a new router. The Google Nest and Spectrum modem did not play well with each other. Wasted a lot of time trying to mediate between the two of them. Finally went out and bought another router and was up and running in 5.

Re: Spectrum modem and nest

AbigailF — Tue, 24 Jan 2023 03:23:17 GMT

Hello LindaP,

We're sad to see you go. If ever you change your mind, we're here to help.

Cheers,
Abi

Re: Spectrum modem and nest

AbigailF — Sun, 29 Jan 2023 04:07:05 GMT

Hey LindaP,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best,
Abi

Re: Spectrum modem and nest

AbigailF — Mon, 30 Jan 2023 04:24:58 GMT

Hi LindaP,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi