topic Re: Nest wifi pro and Apple weather in Nest Wifi

Nest wifi pro and Apple weather

Van1 — Thu, 12 Jan 2023 13:50:02 GMT

I’ve noticed for a few days now my Apple weather app cannot retrieve data when connecting through my wifi (google wifi pro). When switch to cellular works fine. I also noticed today could not manually update apps. Trouble with Apple Pay through wifi pro also. Anyone else having trouble with wifi pro and Apple?

using iPhone 14 pro

ios 16.2

Re: Nest wifi pro and Apple weather

Azarco — Wed, 01 Feb 2023 16:49:40 GMT

Hi Van1,

Thanks for posting and sorry for the delay ― let’s get this sorted.

A few questions: when did you set up your Nest Wifi Pro? Are there other devices experiencing the same issue? If so, do you mind listing them? Have you tried connecting your device to another Wi-Fi source? Also, what is the software version of your Nest Wifi Pro?

Best,

Alex

Re: Nest wifi pro and Apple weather

Van1 — Wed, 01 Feb 2023 18:25:34 GMT

All of our Apple iPhones experienced the problem. Was not present on other wifi. Our nest software version is: 1.63.327820. Spoke with google support and they said there was a known issue and a fix was in the works.

After about two weeks of the problem, the issue has resolved on its own. Does anyone know if there was a fix pushed out?

Re: Nest wifi pro and Apple weather

Azarco — Wed, 01 Feb 2023 23:15:36 GMT

Hey there,

Thanks for letting us know. We're glad everything is working on your end. While we can't provide any specific information, updates are sent over the air and Google Nest devices receive these updates automatically.

Let us know if you have other questions or concerns otherwise we'll lock this thread after 24 hours.

Regards,

Alex