topic Re: Smoke alarm will not connect to the Wi-Fi system in Nest Wifi

Smoke alarm will not connect to the Wi-Fi system

Gtgjoey — Wed, 18 Jan 2023 18:52:44 GMT

Having problems reconnecting to the Wi-Fi system after replacing batteries

Re: Smoke alarm will not connect to the Wi-Fi system

Gtgjoey — Wed, 18 Jan 2023 18:54:08 GMT

Got two of the smoke detectors to join the network and then two days later he disconnected

Re: Smoke alarm will not connect to the Wi-Fi system

aatienza — Thu, 02 Feb 2023 23:46:45 GMT

Hey Gtgjoey,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you tell us the message you're getting? How far are your Nest Protect devices from your Wi-Fi router? Can the device find or detect other networks? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, what troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Archie

Re: Smoke alarm will not connect to the Wi-Fi system

Jake — Tue, 07 Feb 2023 22:33:53 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Smoke alarm will not connect to the Wi-Fi system

Jake — Thu, 09 Feb 2023 19:19:32 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake