topic Re: Port Forwarding Issues in Nest Wifi

Port Forwarding Issues

Aceaid — Sat, 04 Feb 2023 03:24:50 GMT

I cannot add a port under port management. There is no (+) button. I go to my device > device settings > network settings > advanced networking > port management, and the only things there are toggles for Nest Wifi Cloud Services and Wifi Router and Point Usage Stats.

I attached a screenshot below

Re: Port Forwarding Issues

Jeff — Mon, 06 Feb 2023 21:06:16 GMT

Hi Aceaid,

Rather than attempting to change the port forwarding settings in Privacy Settings, you should be doing it in your Advanced Networking settings. Here is an article that details the steps for you: https://goo.gle/2xmeBA4.

Try the process using those steps and let me know if you have any troubles.

Thanks,
Jeff

Re: Port Forwarding Issues

Aceaid — Mon, 06 Feb 2023 21:17:32 GMT

Hi Jeff,

Thank you for your response. Unfortunately, it wasn't very helpful because I am not clicking privacy settings. For some reason, when I click "Port Management," it redirects me to Privacy Settings in the app. Attached is a youtube link to a video for a more thorough explanation (I cannot upload the video file directly).

I have read that article, and my issue is Port Management redirects to Privacy Settings.
Here is the link to a video showing it more clearly: https://www.youtube.com/shorts/_doF3HzvyTo

Re: Port Forwarding Issues

Jeff — Mon, 06 Feb 2023 23:56:36 GMT

Thanks for sharing the video, Aceaid.

Based on that, I think the app is having some issues. Let's start with a couple of easy troubleshooting steps. Go into the app management, and clear the Google Home app's cache. Start up the app and try the process again. If it still redirects you to the wrong menu, let me know. I just checked my own app, and I'm reaching the port fowarding/opening settings, so it doesn't appear to be a larger app bug for the moment.

Thanks,

Jeff

Re: Port Forwarding Issues

Jeff — Fri, 10 Feb 2023 17:05:35 GMT

Hi Aceaid,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

Re: Port Forwarding Issues

Aceaid — Fri, 10 Feb 2023 17:38:41 GMT

Hi Jeff,

I'm unsure what's wrong with my app. It continues to redirect me to the privacy settings.

Thanks.

Ace