topic Re: Nest Wifi Pro speed drops by 90% after restart. in Nest Wifi

Nest Wifi Pro speed drops by 90% after restart.

jonathangizmo — Wed, 01 Feb 2023 18:23:17 GMT

I upgraded my Nest Wifi to Nest Wifi Pro thinking a wired backchannel would solve this problem but it only became worse. Speed is decent (not great) when I restart the router but drops by 90% within a couple of hours. Restarting multiple times a day helps but that is not acceptable (especially given there is no option to automatically restart the router at a set time). I have a gigabit line and the points are connected by lan. Speed test at the router in app shows 900mbps. Devices get 400ish when I restart but drops to 10-15mbps in a few hours. Anyone has any solutions?

Re: Nest Wifi Pro speed drops by 90% after restart.

Heavensword — Wed, 01 Feb 2023 18:49:47 GMT

Are you saying you have a Pro linked with the Nest Wifi router via ethernet? I was thinking of doing the same thing to salvage the points I have, but this certainly isn't encouraging me to do so. Would you have to run the Nest devices in such a way as to make them a guest network?

Re: Nest Wifi Pro speed drops by 90% after restart.

jonathangizmo — Wed, 01 Feb 2023 22:19:18 GMT

No I replaced my Nest Wifi with Nest Wifi Pro and connected the three Pros with ethernet. I guess it is my fault for buying another Nest Product after my experience with the previous one.

Re: Nest Wifi Pro speed drops by 90% after restart.

Heavensword — Thu, 02 Feb 2023 13:35:45 GMT

Kinda feeling the same. The previous three generations have been ok, but not great.

Re: Nest Wifi Pro speed drops by 90% after restart.

AbigailF — Wed, 08 Feb 2023 02:56:11 GMT

Hey folks,

Thanks for posting — let's see what's going on.

A few questions: are you using a modem/router combo from your Internet service provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will remove all network data.

Let us know how it goes.

Best,
Abi

Re: Nest Wifi Pro speed drops by 90% after restart.

jonathangizmo — Wed, 08 Feb 2023 04:12:27 GMT

Hi @AbigailF ,

I was able to resolve this problem by disabling the option to prioritize video calls.

Thanks

Re: Nest Wifi Pro speed drops by 90% after restart.

AbigailF — Wed, 08 Feb 2023 05:46:08 GMT

Hey jonathangizmo,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Regards,
Abi