topic Re: Nets 6E router stopped connecting to the Wi-Fi in Nest Wifi

Nets 6E router stopped connecting to the Wi-Fi

Harhl — Fri, 03 Feb 2023 16:58:07 GMT

My main nest 6E router disconnected from the internet. I have tried restarting my Arris 8300 cable modem and it is online. But the router does not get the connection.after several tries, I factory reset the nest system and it disappeared from the home app. Now when I try and set it up again, the app cannot find the router.

Re: Nets 6E router stopped connecting to the Wi-Fi

AbigailF — Wed, 08 Feb 2023 04:58:59 GMT

Hello Harhl,

Thanks for posting. A few questions: what's the color of the light coming from your Nest Wifi Pro router and points? Were you able to connect a computer directly to your cable modem to confirm that it has an internet connection? We'll wait for your update.

Best,
Abi

Re: Nets 6E router stopped connecting to the Wi-Fi

AbigailF — Wed, 15 Feb 2023 06:50:37 GMT

Hey Harhl,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Thanks,
Abi

Re: Nets 6E router stopped connecting to the Wi-Fi

AbigailF — Sun, 19 Feb 2023 06:14:57 GMT

Hi Harhl,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi