topic Re: Fail to add nest wifi point to my 1st gen google wifi in Nest Wifi

Fail to add nest wifi point to my 1st gen google wifi

samlaiws — Thu, 26 Jan 2023 16:07:23 GMT

I am trying to add a Nest wifi point to my existing 1st gen google mesh network (3 devices) but failed at the end with

Something went wrong, please ensure that you are connected to the internet and try again

Any advise?

Thanks in advance.

Re: Fail to add nest wifi point to my 1st gen google wifi

olavrb — Thu, 26 Jan 2023 19:33:19 GMT

Are you using an iOS device for the setup? Then see:

https://support.google.com/googlenest/answer/12961504?hl=en

Re: Fail to add nest wifi point to my 1st gen google wifi

samlaiws — Fri, 27 Jan 2023 14:08:40 GMT

Thanks for the prompt response olavrb.

I am using my google pixel 6 phone to perform the setup.

One additional piece of information, the below message did come up in the middle of the setup, (I got this device via an online shop)

"The nest wifi point was manufactured for a different country, and may not be compatible with your WiFi network."

Is this abnormal for adding a nest wifi point to an existing 1st gen google wifi mesh?

Thanks Again!

Re: Fail to add nest wifi point to my 1st gen google wifi

olavrb — Sat, 28 Jan 2023 19:41:46 GMT

That likely means your existing unit(s) is made for a different region/country than your new unit(s).

Mixing regions is not supported, it's also mentioned in the setup guide:

https://support.google.com/googlenest/answer/9548301?hl=en

To see what region a unit is made for, go to "<its local IP address>/api/v1/status" in a web browser. Example for my primary:

http://192.168.86.1/api/v1/status

Both of mine says "countrycode: nordic".

If your new unit has ethernet ports, connect a PC to it's LAN port and go to whatever gateway IP it gives you, then you'll be able to see what region it's made for, even without setting it up.

Re: Fail to add nest wifi point to my 1st gen google wifi

samlaiws — Sun, 29 Jan 2023 03:39:17 GMT

Got it - thanks again.

My old setup got from US so I thought I can just get another one via online shop.

Anyway I can tell the region for my nest wifi point (as there is no eithernet ports)

Thanks.

Re: Fail to add nest wifi point to my 1st gen google wifi

AbigailF — Thu, 02 Feb 2023 05:37:45 GMT

Hey folks,

Thanks for lending a hand, @olavrb.
@samlaiws, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Fail to add nest wifi point to my 1st gen google wifi

AbigailF — Tue, 07 Feb 2023 06:41:54 GMT

Hello samlaiws,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Fail to add nest wifi point to my 1st gen google wifi

AbigailF — Wed, 08 Feb 2023 06:51:31 GMT

Hi samlaiws,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi

Re: Fail to add nest wifi point to my 1st gen google wifi

samlaiws — Wed, 08 Feb 2023 10:18:31 GMT

I do. My question is given my existing devices are under "us" region. How can I tell the new device I am getting is also under region us? Can I assume getting from US Amazon is always us region?

Re: Fail to add nest wifi point to my 1st gen google wifi

Jeff — Wed, 08 Feb 2023 18:35:37 GMT

Hey samlaiws,

Are you buying the product brand new from Amazon? With new sales, products shipping from US warehouses will be set for the US region. If you're buying used, you would want to ask the seller first if they can guarantee that they are US region devices.

Thanks,
Jeff

Re: Fail to add nest wifi point to my 1st gen google wifi

samlaiws — Thu, 09 Feb 2023 10:12:32 GMT

Sounds like it is safer to get brand new. My next Question is if I am getting a nest router, will my 3 existing 1st gen device working as a point / extension? Thx

Re: Fail to add nest wifi point to my 1st gen google wifi

Jeff — Thu, 09 Feb 2023 23:06:30 GMT

Hey samlaiws,

Your existing points will work with a new router as long as it's the Google WiFi or Nest WiFi router. If it's the Nest WiFi Pro, then you would need other Nest WiFi Pro points to use as mesh points. Google WiFi and Nest WiFi are compatible with one another, but neither is compatible with the newer Nest WiFi Pro.

Thanks,

Jeff

Re: Fail to add nest wifi point to my 1st gen google wifi

AbigailF — Mon, 13 Feb 2023 05:19:45 GMT

Hi samlaiws,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

Re: Fail to add nest wifi point to my 1st gen google wifi

AbigailF — Tue, 14 Feb 2023 06:29:13 GMT

Hello samlaiws,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

Re: Fail to add nest wifi point to my 1st gen google wifi

samlaiws — Tue, 14 Feb 2023 07:21:33 GMT

Thanks for checking. If I set my new nest router with the same network id and password. Does all existing devices able to reconize it automatically?

Re: Fail to add nest wifi point to my 1st gen google wifi

AbigailF — Wed, 15 Feb 2023 01:28:47 GMT

Hey again samlaiws,

Yes, that's correct. Your devices should be able to connect successfully. Let me know if you have any other questions and I'll be happy to help out.

Regards,
Abi

Re: Fail to add nest wifi point to my 1st gen google wifi

AbigailF — Tue, 21 Feb 2023 06:30:14 GMT

Hello samlaiws,

It's me again. Just checking in if you still have any other questions or clarifications. I'll be happy to help out.

Best,
Abi

Re: Fail to add nest wifi point to my 1st gen google wifi

AbigailF — Mon, 20 Feb 2023 04:24:51 GMT

Hi samlaiws,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Abi