topic Re: Problem connecting to cloud Nest Router in Nest Wifi

Problem connecting to cloud Nest Router

warwickn — Tue, 24 Jan 2023 21:41:12 GMT

I have a new Nest router which I am trying to setup via iOS. The google home app detects the new router, connects and takes me to the WAN setup fine. Following this I get an error message Problem connecting tocloud Please try again later. I have tried power cycling both the router and modem and also facory reset on the router with no joy. I do not have an active vpn. Please help

Re: Problem connecting to cloud Nest Router

PatrickP_Viking — Wed, 25 Jan 2023 04:43:29 GMT

Hey @warwickn .

There are known issues when setting up devices with iOS due to default settings Apple enables. The below link should get things working:

Troubleshoot setup with iOS

Please let us know if this resolves the issue(s) or if more assistance is needed.

Re: Problem connecting to cloud Nest Router

AbigailF — Thu, 02 Feb 2023 03:19:44 GMT

Hey folks,

@PatrickP_Viking, appreciate your helpful response.
@warwickn, chiming in to ensure everything is good here. Have you had the chance to check PatrickP_Viking's response? If yes, how is it?

Best,
Abi

Re: Problem connecting to cloud Nest Router

AbigailF — Wed, 08 Feb 2023 05:28:16 GMT

Hey warwickn,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Thanks,
Abi

Re: Problem connecting to cloud Nest Router

AbigailF — Thu, 09 Feb 2023 05:41:59 GMT

Hi warwickn,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi