topic Re: 14150.376.32 firmware - connection drop outs in Nest Wifi

14150.376.32 firmware - connection drop outs

sulaimana — Tue, 27 Sep 2022 11:47:24 GMT

It's frustrating whenever google releases updates to its mesh devices, it brings a lot of issues and it won't be fixed immediately. 14150.376.32 update was installed silently onto all my devices(nest wifi and google wifi routers). I observed connection drops very frequently, so decided to power cycle all the routers, it didnt resolve the issues. I have now done the factory reset of all devices and reinstalled the whole mesh unfortunately it has not resolved the issues. Connection dropouts, routers going offline on the android app, but white steady connection light on the routers. awful devices. I have invested quite a lot of money n time, but still no steady mesh set-up. F**** you google

Re: 14150.376.32 firmware - connection drop outs

FigmentRules — Sun, 02 Oct 2022 14:38:12 GMT

Exact same experience here.

Re: 14150.376.32 firmware - connection drop outs

Jhonleanmel — Sun, 02 Oct 2022 17:38:38 GMT

Hey folks,

Thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

Re: 14150.376.32 firmware - connection drop outs

rosielarose — Tue, 04 Oct 2022 06:47:57 GMT

I'm seeing the same issue. Tried everything except a factory reset. It seems the whole wifi network goes down, at least what's reported in Google Home.

Re: 14150.376.32 firmware - connection drop outs

Jhonleanmel — Tue, 04 Oct 2022 17:27:28 GMT

Hi rosielarose,

Thanks for the update and for doing the steps. I suggest you factory reset your network since the other steps did not resolve your issue.

Keep us posted.

Best,

Mel

Re: 14150.376.32 firmware - connection drop outs

vk15220 — Tue, 04 Oct 2022 20:38:58 GMT

I am experiencing same issue. Please post the permanent solution if anyone finds.

Re: 14150.376.32 firmware - connection drop outs

Jhonleanmel — Wed, 05 Oct 2022 17:29:00 GMT

Hi vk15220,

Have you had the chance to try the suggested steps provided above? if so, how was it?

Best,
Mel

Re: 14150.376.32 firmware - connection drop outs

blitwack — Thu, 06 Oct 2022 02:46:55 GMT

Happened to me too. Nodes worked fine for a few weeks and starting yesterday are dropping at random.

Re: 14150.376.32 firmware - connection drop outs

Caz43 — Fri, 07 Oct 2022 06:25:07 GMT

This is occurring to me too.
Did a factory reset with no luck.
Have set DNS to 1.1.1.1 and 1.0.0.1 as per customer service suggestion. Still having wifi dropouts.

Ethernet has no issues at all

Re: 14150.376.32 firmware - connection drop outs

Jhonleanmel — Sat, 08 Oct 2022 19:18:03 GMT

Hi everyone,

@blitwack, have you had the chance to try the steps suggested above? If so, how was it?

@Caz43, could you try to set your DNS to 8.8.8.8 on the primary and 8.8.4.4 on the secondary server?

Let us know how it goes.

Best,

Mel

Re: 14150.376.32 firmware - connection drop outs

G00gleFool — Mon, 10 Oct 2022 02:01:11 GMT

I too am a fool for buying and trusting Google to actually develop products that will do what they're advertising says they will do. I have had nothing but problems with all the Google minis and displays. And these Google nest routers are such a disappointment. And the support is abysmal. How can a company put out software updates that screw over customers. It happens on every single Google product I have ever used constant updates that screw things up. My Google Pixel 6 pro is absolutely horrible. I would never have bought that. If I knew the troubles it would cause. Same goes for these routers. I feel like such a fool for buying from Google right now

Re: 14150.376.32 firmware - connection drop outs

Caz43 — Mon, 10 Oct 2022 12:14:41 GMT

Hey Mel!

Thanks for your message.

I contacted my ISP today who cancelled the IPV6 on our service. This appears to have resolved all drop-outs so far. The ISP also mentioned they were aware of an issue with Nest routers and IPV6.

This might be a fix for some others in this thread.

Cheers

Re: 14150.376.32 firmware - connection drop outs

Jhonleanmel — Mon, 10 Oct 2022 17:43:33 GMT

Hey folks,

@G00gleFool, have you had the chance to try the steps above? If so, how was it?

@Caz43, glad to hear that and thanks for getting back to us. We appreciate you sharing the steps that helped resolve your issue.

Best,

Mel

Re: 14150.376.32 firmware - connection drop outs

Store934 — Thu, 13 Oct 2022 04:11:01 GMT

Was having an issue after the update. Entire network would go offline (wired and wireless), could not access google Home apps, even though lights looked good. Only solution was a Nest router reboot. Full factory reset did not work, changing DNS to 8.8.8.8 on the primary and 8.8.4.4 on the secondary seems to have brought back stability for the last few days.

Re: 14150.376.32 firmware - connection drop outs

mzanette — Sat, 15 Oct 2022 12:20:40 GMT

Followed these steps exactly. Turned off IPv6, set custom DNS to google servers 8.8.8.8 and 8.8.4.4 still having dropouts. Factory reset network -- still the same issues.

GOOGLE has to fix this with a new firmware update

Re: 14150.376.32 firmware - connection drop outs

mzanette — Sat, 15 Oct 2022 12:21:11 GMT

This does not work

Re: 14150.376.32 firmware - connection drop outs

Jhonleanmel — Sat, 15 Oct 2022 17:45:00 GMT

Hi there,

@Store934 and @mzanette, thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: 14150.376.32 firmware - connection drop outs

mzanette — Sat, 15 Oct 2022 18:51:08 GMT

Done. Form is filled out. Just as an FYI I've reset my nest WiFi to factory settings at least 3 times since Thursday. Also created a brand new Home in Google home just for kicks and assigned the network there. Still an issue as of this morning

Re: 14150.376.32 firmware - connection drop outs

Jhonleanmel — Sat, 15 Oct 2022 20:10:54 GMT

Hey there,

@mzanette, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

To all, if you're still having issues after trying the suggested steps above, could you fill out this form with your email and Community username?

Best,

Mel

Re: 14150.376.32 firmware - connection drop outs

eddiebaretoe — Sun, 16 Oct 2022 07:22:33 GMT

Same issue here and just submitted the form. VERY FRUSTRATING