topic Issue with Nest router in Nest Wifi

Issue with Nest router

IndraThiru — Mon, 13 Feb 2023 14:18:54 GMT

Having issue with router, no internet at all

Re: Issue with Nest router

mrthink — Mon, 13 Feb 2023 14:59:46 GMT

Same in Cary, NC

Re: Issue with Nest router

MplsCustomer — Mon, 13 Feb 2023 19:20:30 GMT

@IndraThiruand @mrthink

Can you share any specifics? You can share details, in hopes that a customer in this forum has suggestions.

Or you can contact Support starting with this link:

https://support.google.com/googlenest/gethelp

Re: Issue with Nest router

mrthink — Mon, 13 Feb 2023 19:38:12 GMT

It turned out to be a cut cable. Our landscaper was edging and cut it in two places. Google fiber outsourced service had me back up and running in 3 hours. Very pleased!

Re: Issue with Nest router

lucasortega2 — Mon, 13 Feb 2023 22:07:52 GMT

same

Re: Issue with Nest router

LovelyM — Fri, 17 Feb 2023 17:22:36 GMT

Hi everyone,

Thanks for posting here in the Community.

@MplsCustomer, many thanks for your help on this.

@mrthink, I appreciate you sharing the specifics of why you lost your internet. I'm glad to know our Google Fiber team was able to get your internet back on track. Hope this never happens again.

@IndraThiru and @lucasortega2, I know the struggles when the internet is not working. I'd like to ask some questions: does your modem have an internet connection? Were there any recent power outages in your area? Has your Google Nest Wifi router been set up before or is it new?

Make sure your modem has an internet source. Connect the Ethernet cable securely to your modem and to your primary router's WAN port. Check out this support website to learn more: Fix your Google Nest Wifi or Google Wifi network.

If there’s anything else I can do to help, please let me know.

Best,

Lovely

Re: Issue with Nest router

Jake — Mon, 20 Feb 2023 19:31:29 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Issue with Nest router

mrthink — Mon, 20 Feb 2023 19:34:18 GMT

All is well with everything working perfectly. Thanks for checking!

Re: Issue with Nest router

Jake — Tue, 21 Feb 2023 21:00:25 GMT

Hey there,

I am glad to hear everything is good to go from here. With that being the case, I am going to go ahead and lock the thread in 24 hours. Please let me know if you have any further questions from here, as I would be happy to review.

Best regards,

Jake