topic Re: Devices keep losing connection in Nest Wifi

Devices keep losing connection

Pharm33 — Thu, 09 Feb 2023 20:36:34 GMT

I have run speed tests and the Home app says wifi is up and running. However my devices (Laptop and Google Chrome TV devices) keep losing connections. Any suggestions

Re: Devices keep losing connection

Jeff — Tue, 14 Feb 2023 19:02:10 GMT

Hi Pharm33,

Can you give me a little more info about what's happening with your drops? I have a few questions.

Do the drops happen at the same time, or do devices drop one by one?
If the devices drop out, do they eventually reconnect on their own, or do you have to restart the device or your WiFi?
Do the drops happen at regular times, or are they completely random?
Did the drops start up after a time, or has it always been a problem with your network?

If you can think of anything else to share, it would help me figure this out with you.

Thanks,
Jeff

Re: Devices keep losing connection

Jeff — Fri, 17 Feb 2023 19:52:13 GMT

Hi Pharm33,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

Re: Devices keep losing connection

AbigailF — Tue, 21 Feb 2023 00:41:49 GMT

Hey folks,

Thanks for lending a hand, @Jeff.

@Pharm33, we haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi