topic Re: Nest wifi wrong QR code. in Nest Wifi

Nest wifi wrong QR code.

JRussellHuffman — Fri, 17 Feb 2023 03:00:18 GMT

I have the exact same issue as described here: https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-Wifi-access-point-says-wrong-QR-code/m-p/164591/thread-id/17536, except updating the app didn't fix it. I even uninstalled and reinstalled the app.

To recap: I cannot setup my Nest Wifi because I get a "wrong QR code" message when scanning the QR on the bottom of the device. I have tried scanning it on different devices with different lightings, and I get the same message every time. I then click "continue without scanning" where I am prompted to enter the setup code. The setup code contains numbers and letters, but the interface only accepts letters, so I cannot enter the setup code.

Basically, I have an expensive brick. How can I solve this issue?

Re: Nest wifi wrong QR code.

olavrb — Fri, 17 Feb 2023 13:47:20 GMT

Write the setup code in some other app, copy it, paste?

Try to change keyboard from number to regular keyboard, or does the Google Home app refuse to take letters at all?

Re: Nest wifi wrong QR code.

JRussellHuffman — Fri, 17 Feb 2023 14:25:10 GMT

I tried that. it removed all the numbers, so the app itself literally doesn't accept numbers in the setup code. Seems like quite the bug.

Re: Nest wifi wrong QR code.

olavrb — Fri, 17 Feb 2023 15:16:29 GMT

Nice. 🙂 /s

I escalated the thread. What app version? What phone?

Re: Nest wifi wrong QR code.

Jeff — Fri, 17 Feb 2023 15:59:12 GMT

Thanks for the heads up on this one, olavrb.

Hey JRussellHuffman,

I think it would be a good idea to put you in touch with a higher tier of support. I'm going to link you to a form to fill out. Once you have done so, a member from our internal support team will reach out to you. You can fill that out here: https://goo.gle/3BICUaB.

Let me know if you have any questions, but once you have that filled out, a support agent will take over support for you directly.

Thanks,
Jeff

Re: Nest wifi wrong QR code.

JRussellHuffman — Sat, 18 Feb 2023 19:25:23 GMT

Thanks both. Submitting the form shortly.

The phone is a Galaxy Z Fold 3, app version is 2.63.1.12

Re: Nest wifi wrong QR code.

AbigailF — Mon, 20 Feb 2023 00:24:59 GMT

Hello JRussellHuffman,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Abi