topic Re: Treadmill buffering issue in Nest Wifi

Treadmill buffering issue

Bsmithlv — Wed, 18 Jan 2023 16:11:20 GMT

I have a treadmill that streams videos for workouts. Last 6 months been dealing with it buffering in the middle of a workout. As an example of worst case scenario, 90 seconds in, it buffered for 19 mins. Obviously, this is terrible. The app this runs through suggested that I connect the treadmill to the 2.4 connection but not seeing anywhere on my treadmill or nest mesh app on how to assign this. I saw a few other posts similar that said to turn off wpa3 security and that's never been turned on. Nothing has changed in the last 6 months on my end so not sure how to fix this.

Re: Treadmill buffering issue

AbigailF — Wed, 25 Jan 2023 05:12:29 GMT

Hey Bsmithlv,

Thanks for posting — let's see what's going on.

A quick question: are you using a modem/router combo from your Internet service provider (ISP)?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

Re: Treadmill buffering issue

AbigailF — Sun, 29 Jan 2023 05:48:49 GMT

Hi Bsmithlv,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks,
Abi

Re: Treadmill buffering issue

Bsmithlv — Sun, 29 Jan 2023 16:32:52 GMT

I just made the changes above. Discounted them because it seems that it's for a modem/router combo. I have a separate modem. Just replaced the modem yesterday and still having issues.

Re: Treadmill buffering issue

AbigailF — Sun, 05 Feb 2023 05:47:55 GMT

Hello Bsmithlv,

Thanks for the update. My apologies for the late reply. I have a few questions: did you replace your modem with another modem/router combo? If so, did your Internet service provider activate it already?

We'll wait for your update.

Regards,
Abi

Re: Treadmill buffering issue

Bsmithlv — Sun, 05 Feb 2023 05:56:02 GMT

Yes, replaced modem with newest one out. Still buffered so switch to dns above. Haven't used it much since but haven't seen it buffer but tv has paused a little bit off and on

Re: Treadmill buffering issue

AbigailF — Tue, 07 Feb 2023 05:57:32 GMT

Hi again Bsmithlv,

Please try the steps below:

Open the Google Home app.
Tap Wi-Fi and then Settings and then Preferred activities.
Uncheck 'Video Conferencing'
After that, restart your entire network.

To restart your network:

Tap Wi-Fi > Settings > Restart network.

Let me know if it helps with the buffering of your TV.

Cheers,
Abi

Re: Treadmill buffering issue

AbigailF — Thu, 16 Feb 2023 03:48:29 GMT

Hello Bsmithlv,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

Re: Treadmill buffering issue

Bsmithlv — Thu, 16 Feb 2023 03:51:34 GMT

Have missed the last couple of days but hasn't really buffered lately. Some choppy times but not the ring of death

Re: Treadmill buffering issue

AbigailF — Tue, 21 Feb 2023 04:51:40 GMT

Hey Bsmithlv,

Thanks for the update. I'm happy to hear that it has improved. I'll keep this thread open for a few more days to monitor the issue. Feel free to reply to this thread if you have any other questions or clarifications.

Thanks,
Abi

Re: Treadmill buffering issue

AbigailF — Sun, 26 Feb 2023 06:03:53 GMT

Hello again Bsmithlv,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Treadmill buffering issue

AbigailF — Mon, 27 Feb 2023 06:17:06 GMT

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi