topic Re: Can't factory reset Google nest router in Nest Wifi

Can't factory reset Google nest router

Raybarros — Tue, 07 Feb 2023 00:39:39 GMT

I have tried a hundred times to factory reset my Google Nest router and after the 12 seconds holding the reset button then orange led color, then 10 minutes reset cycle and on the end I got a solid white led.
I took my son in law Google Nest router and tried to factory reset it and configure in my home and everything worked fine. It seems my device have a problem

Re: Can't factory reset Google nest router

olavrb — Tue, 07 Feb 2023 08:16:56 GMT

I've escalated the thread, Google reps will make contact.

Re: Can't factory reset Google nest router

Jeff — Tue, 07 Feb 2023 16:28:48 GMT

Thanks for the heads up, @olavrb.

Hey Raybarros,

Can you fill out this form: https://goo.gle/3BICUaB. Once you fill that out, a member of our internal support team will reach out to you and help you directly with your device. Once you have filled that out, just let me know here.

Thanks,
Jeff

Re: Can't factory reset Google nest router

Jeff — Fri, 10 Feb 2023 17:00:47 GMT

Hi Raybarros,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

Re: Can't factory reset Google nest router

Jeff — Mon, 13 Feb 2023 21:59:18 GMT

Hey Rabarros,

It looks like you were able to get in touch with support. Thanks for filling out that form. They will take over your support experience from here. If you want to update things here, feel free, but I'll be closing up the thread soon.

Thanks,
Jeff

Re: Can't factory reset Google nest router

Jeff — Tue, 21 Feb 2023 17:39:31 GMT

Hi all,

As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.

Thanks,
Jeff