topic Re: Google puck modelNLS-1340-25 does not power on in Nest Wifi

Google puck modelNLS-1340-25 does not power on

1nolaguy — Fri, 24 Feb 2023 21:42:31 GMT

I have a series of puck (4) used to spread wi/fi throughout our house. The latest addition was purchased in Sept 2022 via Amazon and installed as wired (not via wifi repeater in my office. At some point in the last 30 days it stopped powering. This was just discovered today. I moved the power adapter to another puck and it worked. I took the power adapter from the working puck and plugged in this unit with no result. So it is not a power adapter issue. I tried to reset using the reset button with no result. I contacted Amazon but I was beyond the return date. I tried to process a warranty claim via the google website but was unsuccessful. I am not certain when it ceased to work but has only been in service for a maximum of 4 months as it was not installed until Thanksgiving 2022. I am seeking a replacement. Please advise how to proceed.

Re: Google puck modelNLS-1340-25 does not power on

AbigailF — Sun, 26 Feb 2023 03:24:02 GMT

Hi 1nolaguy,

I'm sorry to hear that you're having an issue with your Google Wifi device. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Google puck modelNLS-1340-25 does not power on

AbigailF — Wed, 01 Mar 2023 23:07:23 GMT

Hey 1nolaguy,

Checking back in — have you had the chance to fill out the form?

Best,
Abi

Re: Google puck modelNLS-1340-25 does not power on

AbigailF — Mon, 13 Mar 2023 03:09:57 GMT

Hi there 1nolaguy,

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Regards,
Abi

Re: Google puck modelNLS-1340-25 does not power on

AbigailF — Mon, 13 Mar 2023 03:11:05 GMT

Hello 1nolaguy,

Since there has been no activity, I'll lock this thread in 24 hours. Feel free to create a new thread if you have a new concern.

Cheers,
Abi