topic Re: Google Router much slower speed than google wifi point. in Nest Wifi

Google Router much slower speed than google wifi point.

Aj400 — Sat, 18 Feb 2023 09:23:54 GMT

Hello,

I purchased Google wifi about 1 month ago. We have a 1,150 sq ft apartment. My google router(pod) is on top of a shelf (about 5ft 9in off the ground) in living room. Google wifi pod(looks the same as router) is in our guest bedroom towards the back of the apartment. It’s on a shelf about 3ft off the ground. Living room router speed stays around 55-85mgps & is wired. Guest bedroom wifi pod is also wired, but speed is consistently above 200mgps. Mesh test says great connection every single time.

why is there such a vast difference in speeds? I’ve reset both, called a google rep, restarted the entire system, and nothing seems to work which is disappointing for a $70 1 gig wifi service

Re: Google Router much slower speed than google wifi point.

AbigailF — Wed, 22 Feb 2023 03:05:27 GMT

Hello Aj400,

Thanks for posting. I'm sorry to hear you're having this issue. You mentioned that you spoke with our Google support. Could you provide the case ID number of your interaction so I can check for you? I'll wait for your update.

Best,
Abi

Re: Google Router much slower speed than google wifi point.

AbigailF — Sun, 26 Feb 2023 06:13:57 GMT

Hey Aj400,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Google Router much slower speed than google wifi point.

Aj400 — Sun, 26 Feb 2023 06:16:23 GMT

Hi Abagail,

just saw your response. Where would I find the case ID #?

Re: Google Router much slower speed than google wifi point.

AbigailF — Mon, 27 Feb 2023 04:00:06 GMT

Hi Aj400,

You can see the case ID number in the email sent to you by our Google support team. I'll wait for your update.

Thanks,
Abi

Re: Google Router much slower speed than google wifi point.

AbigailF — Thu, 02 Mar 2023 04:54:55 GMT

Hey again Aj400,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Cheers,
Abi

Re: Google Router much slower speed than google wifi point.

LovelyM — Sat, 04 Mar 2023 21:11:21 GMT

Hello Aj400,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Regards,
Lovely

Re: Google Router much slower speed than google wifi point.

Aj400 — Sat, 04 Mar 2023 21:15:03 GMT

Hello,

my service is running great as of the last few days. Not sure why, as I didn’t change anything on my end. iPhone 13 Pro Max getting download speeds from 130-440 mbps depending on where I’m at in the house. Thanks for the help anyways!

Re: Google Router much slower speed than google wifi point.

LovelyM — Sat, 04 Mar 2023 23:08:25 GMT

Hi again Aj400,

No biggie! I appreciate your update and I'm glad that everything's going well on your end. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,
Lovely