topic Nest WiFi point randomly going offline in Nest Wifi

Nest WiFi point randomly going offline

Lohmatiy — Mon, 27 Feb 2023 15:55:02 GMT

I know there is another thread for the same issue which is going on for over two years and has almost 1,500 comments/complaints, but there is exactly 0 responses from any google reps recently.

Me, like many many others with the same issue would to get a clear response from someone at your company regarding the status of a fix for this issue or the lack of such fix. Is still have some time to return it so I would like to understand whether there is a fix in sight or should I just return it and switch to another manufacturer. I have heard that Amazon makes a decent mesh routers that don't die on me all of a sudden.

Sincerely,
Loayl (I am really trying here) and paying google customer.

Re: Nest WiFi point randomly going offline

NeedingHelp — Tue, 28 Feb 2023 14:24:56 GMT

Same issues in central Illinois, USA.
worked just fine until yesterday!

only had this for a year or so. Sure wish there was better response from google.

Re: Nest WiFi point randomly going offline

Maury — Tue, 28 Feb 2023 18:48:55 GMT

Same issue here...

Re: Nest WiFi point randomly going offline

LovelyM — Tue, 07 Mar 2023 18:34:40 GMT

Hello everyone,

Thanks for reaching out and I'm sorry for this experience.

Please factory reset and setup the Google Nest Wifi point that keeps going offline. Try switching its placement with your other working Wifi point and let me know what happens.

Cheers,
Lovely

Re: Nest WiFi point randomly going offline

LovelyM — Fri, 10 Mar 2023 19:49:02 GMT

Hi folks,

I'm chiming in to see if you've tried the steps above. I'd be glad to hear from you — I'd like to make sure everything is working well on your end.

Thanks,
Lovely

Re: Nest WiFi point randomly going offline

Lohmatiy — Fri, 10 Mar 2023 19:54:22 GMT

Hi LovelyM,

No, it doesn't help. I am currently on my second set of Nest Wi-Fi. The problem is the same with the WIFI point located in the same room. I have basement access point and living room access point. The point in Living Room constantly (periodically rather) goes offline. If I switch the devices - the result is the same, the one located in the living room goes off line every once in a while.
I have over 40 smart home devices and pcs, tablets, etc... MOST of them are connected to the poin in the living room, so it looks like periodically point located in the living room just gags on the data traffic and dies... Video from Nest doorbell and camera go through this device, so it does look like it just chokes because of too much data going through it...

Re: Nest WiFi point randomly going offline

LovelyM — Sat, 11 Mar 2023 21:24:15 GMT

Hey Lohmatiy,

Thanks for keeping me in the loop and for trying out the steps I suggested. Since the issue persists, please fill out this form so one of our specialists can help you further via email.

Best,
Lovely

Re: Nest WiFi point randomly going offline

AbigailF — Thu, 16 Mar 2023 02:49:44 GMT

Hi everyone,

@Lohmatiy, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

@Dianahemes, thanks for the help.

Cheers,

Abi