topic Re: nest WiFi point stuck in upgrade loop in Nest Wifi

nest WiFi point stuck in upgrade loop

eaglefoundry — Sun, 26 Feb 2023 17:10:52 GMT

Just reconfigured my network. Purchase two additional routers that are hardwired over my property. I have three points to fill in coverage. Everytime I try to rename a point, it goes in to a 5-10 upgrade. It finishes, says my network is up to date, then when I click on the point to adjust the settings, it goes right back into the update. Testing mesh connection works fine. I need to be able to turn off the lights and i am not able.

Re: nest WiFi point stuck in upgrade loop

Jeff — Fri, 03 Mar 2023 17:54:51 GMT

Hi eaglefoundry,

Are all the points going into this upgrade loop, or just the additional points you recently purchased? Is it only changing the name that prompts the upgrade, or any sort of management? If you try a factory reset on one of the units caught in the upgrade cycle and set it up as new, does the process still repeat?

Thanks,
Jeff

Re: nest WiFi point stuck in upgrade loop

eaglefoundry — Fri, 03 Mar 2023 18:18:58 GMT

Hi Jeff,

Thanks for the reply. I walked away for several hours and came back and it had resolved. Maybe it just hadn't declared it was updated so the app kept trying. Thanks.

Re: nest WiFi point stuck in upgrade loop

Jeff — Mon, 06 Mar 2023 18:52:06 GMT

Good to hear that it's working well now, eaglefoundry.

Before I mark this one as resolved, I wanted to check in and see if you had any other questions. If you're all set, we can mark this one as resolved.

Thanks,

Jeff

Re: nest WiFi point stuck in upgrade loop

eaglefoundry — Tue, 07 Mar 2023 16:37:06 GMT

Please consider it resolved. Thanks.

Re: nest WiFi point stuck in upgrade loop

Jeff — Tue, 07 Mar 2023 18:47:04 GMT

Sounds good, eaglefoundry. Thanks for checking in.

Hey Community,

As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. If anyone has any other needs, please feel free to let me know before the lock.

Thanks,
Jeff