topic Re: Nest WiFi Pro very disappointing in Nest Wifi

Nest WiFi Pro very disappointing

CE92262 — Sun, 05 Mar 2023 16:31:37 GMT

I previously had the Nest WiFi (gen 2) router and access point/speaker and they worked well. I "upgraded" to the new Nest WiFi Pro to take advantage of the WiFi 6E capabilities as I have several devices that can utilize them. However, now after several months, I'm really disappointed in this new system. I have two of them. Setup was OK, the mesh shows as "Great", and when first booted/connected the speeds and connections are OK. But, after a few days, they get very sluggish. New connections from devices are "refused", cameras and phones are so slow and sluggish. In the Home app I can't even check the settings, all I get is a circling wait that never finishes. I've even seen "no more connections allowed" even though I only have about 30 total devices (various smarthome and cameras, Pixel phones, etc.) I have to physically unplug the two routers (one is the main, one is an AP) and let them reboot. This is very frustrating and shouldn't be required.

I'm also disappointed that on the rare occasion that our internet provider goes offline (neighborhood outage), I lose the whole local network. I think the local network should still operate even if the connection to the outside world is offline, and my "smarthome" actually needs it to be available. But the Nest Wifi takes down everything, even the local network.

For the price of these two Nest WiFi Pro, they should operate better than this, I think.

Re: Nest WiFi Pro very disappointing

SteveyJ — Tue, 07 Mar 2023 06:50:05 GMT

Have you tried resetting them? I've had 3 devices since release and had none of the issues that you've described.

Re: Nest WiFi Pro very disappointing

CE92262 — Tue, 07 Mar 2023 13:14:07 GMT

They have been reset numerous times already, no improvement.

Re: Nest WiFi Pro very disappointing

CE92262 — Fri, 10 Mar 2023 14:05:24 GMT

I bet you just copy/paste this generic response onto every issue, as it is completely and utterly useless.

Re: Nest WiFi Pro very disappointing

AbigailF — Mon, 13 Mar 2023 05:01:49 GMT

Hey folks,

@CE92262, thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.

Let us know how it goes.

Appreciate the help, @RachelGomez123 and @SteveyJ.

Best,
Abi

Re: Nest WiFi Pro very disappointing

CE92262 — Mon, 13 Mar 2023 14:18:03 GMT

None of what you've suggested is applicable. I do not have a "combo" unit from my ISP. There is only two wooden/drywall walls between the main and point. The connection between the main and point doesn't seem to get affected. There are no "special characters", there is no IPv6, the DNS has always been the default (which is Google).

After resetting, the router will work OK for a day or so, then it will begin refusing more connections. I'll get a notice from Google Fi on my phone that my data usage has spiked, I look and see I'm not connected to WiFi. I try to connect to WiFi and the router refuses the connection. It isn't the phone (Pixel 6 Pro), I've rebooted it, still no connection, router refuses. Same with husband's Pixel 6, same with all the other devices (Tesla Powerwall, smart oven, Ring cameras, etc.), they're all "frozen". I can't access the router's settings because the Home app just sits there with the blue circle. I have to physically unplug the main router, plug it back, and wait for it to reboot. Then, everything connects and works normal again for a day or so.

The main router does get very warm to the touch, almost hot. It is not in a hot room, the temp is 68 degrees F, well ventilated.

And none of this addresses the second problem, which is a design choice by Google, that makes this router system impractical. If on the rare occasion my ISP goes down, Google has chosen to disable the local network as well. That's absurd, but that's what they do. No other router system I've ever worked with does that.

Re: Nest WiFi Pro very disappointing

CE92262 — Mon, 13 Mar 2023 14:19:41 GMT

BTW, I'm a retired AT&T network engineer, so I'm not ignorant of how WiFi and networking operate.

Re: Nest WiFi Pro very disappointing

AbigailF — Thu, 16 Mar 2023 00:10:24 GMT

Hi CE92262,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Nest WiFi Pro very disappointing

CE92262 — Thu, 16 Mar 2023 21:54:40 GMT

Form completed.

Re: Nest WiFi Pro very disappointing

AbigailF — Sun, 19 Mar 2023 03:38:02 GMT

Hey CE92262,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Abi