topic Re: how do I get access to my WiFi logs? Need to see what's slowing down my network in Nest Wifi

how do I get access to my WiFi logs? Need to see what's slowing down my network

mmatonis — Sat, 04 Mar 2023 22:38:35 GMT

I'm having trouble with my Nest Mesh. Most of the time it's fine, but there are times when streaming just grinds to a halt.

We have Fios internet, and the mesh consistently in the 850-900 Mbps down and 850-900 Mbps up so speed outside network doesn't seem to be an issue.

We have a Chromecast 4k on our main TV and a coupld of Fire Sticks on other TVs. We've also got quite a few Light switches Echos. shows, and such, but they don't seem to be doing much at any time.

My wife and I both work from home, and we've both seen that our machine connectivity just crawls as soon as my son starts watching YouTube on the Chromecast. Zoom/Google Meet is impossible to use. I'd like to see the detailed network usage so I can see if I can truly Identify the culprit.

Any assistance appreciated.

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

olavrb — Sun, 05 Mar 2023 09:28:20 GMT

There are no logs easily available to us. But there are some APIs that might give some insight. Related threads from the past with more info:

Other things to consider. Avoid double NAT, put ISP equipment in bridge mode/bypass mode.

https://dongknows.com/double-nat-vs-single-nat/

Think about placement and how many Nest Wifi units you have:

Consider wired backhaul (ethernet cable) between Nest Wifi units, if you have more units with ethernet ports.

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

AbigailF — Wed, 08 Mar 2023 05:47:15 GMT

Hey folks,

Thanks for lending a hand, @olavrb.
@mmatonis, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

mmatonis — Wed, 08 Mar 2023 16:27:18 GMT

Thanks @olavrb and @AbigailF - This info definitely pointed me in the right direction.

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

AbigailF — Thu, 09 Mar 2023 01:29:25 GMT

Hi mmatonis,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

mmatonis — Fri, 10 Mar 2023 13:34:48 GMT

Thanks @RachelGomez123 - I've already done a full Network check and everything is good. It's 100% fine unless my son starts watching YouTube on a streaming device. Then it crawls. Have already tried offloading and re-loading YouTube, re-setting everything, etc. Already running a mesh that tests out great.

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

LovelyM — Fri, 10 Mar 2023 17:01:27 GMT

Hey folks,

I appreciate your help, @RachelGomez123.

Thanks for sharing more information about your network, @mmatonis. Please let me know what streaming device your son is using to access YouTube. Check if the internet speed slows down as well when you watch YouTube videos using phones or laptops.

Looking forward to your response.

Thanks,
Lovely

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

mmatonis — Fri, 10 Mar 2023 19:29:20 GMT

It seems to happen when he's on our Chromcast 4k, or a FireStick. Doesn't seem to be a problem when we use Laptop or Phone which is why I wanted to look at the logs in the first place.

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

LovelyM — Sat, 11 Mar 2023 21:08:08 GMT

Hello mmatonis,

Have you tried to reboot the Chromecast 4K and Fire Stick? How about when doing a factory reset on them? Try to disable Preferred Activities as well. If you've already disabled it, just toggle it on and then off.

Let me know once you're done.

Best,
Lovely

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

mmatonis — Mon, 13 Mar 2023 15:50:40 GMT

Yes - I've re-set and rebooted both streaming devices several times. Will try the Preferred activities.

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

AbigailF — Mon, 13 Mar 2023 22:02:19 GMT

Hey there mmatonis,

Thanks for the update. We'll keep this thread open for a few days to give you time to reply. Let us know if you have any questions or clarifications.

Regards,
Abi

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

Jeff — Fri, 17 Mar 2023 16:50:49 GMT

Hey mmatonis,

I just wanted to check in to see if you were able to see any improvement with the preferred activities adjustment. If you're still having any trouble, please let us know and we can continue to help.

Thanks,
Jeff

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

Jeff — Mon, 20 Mar 2023 16:57:26 GMT

Hey mmatonis,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

Re: how do I get access to my WiFi logs? Need to see what's slowing down my network

Jeff — Tue, 21 Mar 2023 17:41:16 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff