topic Re: Connection without internet in Nest Wifi

Connection without internet

Ticker — Tue, 07 Feb 2023 21:34:17 GMT

Hello,

I'm hoping someone can help me please. I recently setup a new Google nest wifi router and point however I'm having issues with my phone saying it is connected without internet. It is the only device in the house (12 other devices) that has this issue. I have tried switching the mac address setting from randomised to phone but still have the issue. I've also reset the network settings on my phone but this hasn't help either.

I'm starting to wonder if maybe the position of the point being next to my wireless soundbar and subwoofer is causing some interference but I maybe clutching at straws!

Any other suggests would be great please.

Cheers

Re: Connection without internet

PatrickP_Viking — Tue, 07 Feb 2023 21:40:14 GMT

Hey @Ticker .

What kind of phone are you having issues with?

Re: Connection without internet

Ticker — Tue, 07 Feb 2023 21:41:05 GMT

Hello,

It's Samsung a21s.

Cheers

Re: Connection without internet

PatrickP_Viking — Tue, 07 Feb 2023 21:49:47 GMT

Do you have WPA3 enabled on the Google Nest device?

Re: Connection without internet

Ticker — Tue, 07 Feb 2023 21:52:28 GMT

Hi,

No it's not enabled.

Thanks

Re: Connection without internet

PatrickP_Viking — Tue, 07 Feb 2023 22:00:11 GMT

Thanks @Ticker .

Do you have anything configured for the network under Advanced Settings? Also, can you advise what your network setup looks like?

Re: Connection without internet

Ticker — Tue, 07 Feb 2023 22:07:35 GMT

It's pretty much out of the box setup all I did was set the same ssid and then put the virgin hub into modem mode.

Under Advanced settings-> network controls the only setting enabled is UPnP everything thing else is default.

Cheers

Re: Connection without internet

PatrickP_Viking — Wed, 08 Feb 2023 04:58:26 GMT

Thanks @Ticker .

There is an apparent issue with the A21s that causes these types of disconnects and has been known for some time. Luckily, there are troubleshooting guides that will help up figure out the culprit. Below are two articles that go through settings and actions to take that have been successful for others.

Fix Samsung Galaxy A21s that keeps disconnecting from WiFi network

6 Best Fixes for Wi-Fi Keeps Disconnecting on Samsung Galaxy Phones

Let me know if you are able to get it resolved.

Re: Connection without internet

Ticker — Wed, 08 Feb 2023 08:15:48 GMT

Thank you.

I've disabled the intelligent wifi as suggested in the 6 best fixes article. I'll see how I get on however my phone has just lost Internet before posting this!

Cheers

Re: Connection without internet

Ticker — Wed, 08 Feb 2023 09:11:02 GMT

Quick update.

Disabling intelligent wifi hasn't fixed the issue.

*phone is close to going out the window*

Re: Connection without internet

Ticker — Wed, 08 Feb 2023 10:45:00 GMT

I'm unable to boot the phone in recovery mode. Has the process changed?

Cheers

Re: Connection without internet

Ticker — Wed, 08 Feb 2023 12:04:24 GMT

Please ignore this last post, I've found a solution to wipe the cache partition. That said let's see how I get one as this is the last suggestion for fixing the issue.

Cheers

Re: Connection without internet

Ticker — Thu, 09 Feb 2023 19:30:45 GMT

I thought wiping the cache partition had fixed the issue but unfortunately not!

I'll just have to live with it or remove the Google nest wifi.

Thank you for the suggestions @PatrickP_Viking

Re: Connection without internet

AbigailF — Tue, 07 Mar 2023 05:47:55 GMT

Hey folks,

Thanks for lending a hand, @PatrickP_Viking.
@Ticker, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Connection without internet

Ticker — Tue, 07 Mar 2023 08:53:52 GMT

Hi Abi, yes I'm still having issues with my phone dropping off wifi so if you have any suggestions that would be great thanks

I might also raise this issue with Samsung support.

Many thanks

Craig

Re: Connection without internet

LovelyM — Tue, 07 Mar 2023 20:11:41 GMT

Hi Craig,

I appreciate your update about this issue. Try to forget your WiFi network. Here are the steps: open your phone's Settings > WiFi > Tap and hold your network name until the pop-up menu appears > Forget the network > Select your network name again and enter your WiFi password to reconnect. If the phone still disconnects, change the DNS on your Samsung phone.

Open the phone’s Settings.
Select Wi-Fi.
Long-press your current network, then select Modify network, Modify Network Settings, or a similar phrase.
Check the Show advanced options box.
Change the IP settings to Static.
Add the DNS servers 8.8.8.8 and 8.8.4.4 to the DNS 1 and DNS 2 fields respectively.

Let me know how it goes.

Best,

Lovely

Re: Connection without internet

Ticker — Wed, 08 Mar 2023 07:51:40 GMT

Hi Lovely,

Thank you for the suggestions I tried but but the issue still remains.

Many thanks

Craig

Re: Connection without internet

LovelyM — Wed, 08 Mar 2023 17:50:10 GMT

Hello Craig,

Go ahead and disable the Preferred Activities in your Samsung's Google Home app. If you haven't already, you can also try to change the WiFi password of your Google Nest mesh system.

Keep me posted.

Cheers,
Lovely

Re: Connection without internet

Ticker — Thu, 09 Mar 2023 18:06:32 GMT

Hi Lovely,

I don't have any preferred activities set under the wifi section of the google home app. I also tried setting automatic date and time on my phone after seeing a few posts online but alas the issue still occurs.

I'll look to reset the WiFi password however a little reluctant as I'll have to update all my connect devices.

The issue appear to happen when I move around the house presumably moving between router and point.

Many thanks

Craig

Re: Connection without internet

LovelyM — Thu, 09 Mar 2023 18:40:40 GMT

Hey Craig,

I want to confirm if you've already tried changing the placement of your Nest Wifi devices and updating your Samsung phone to the latest firmware version. If you did, go ahead and set a static IP on your phone.

Navigate to the phone's Settings.
Choose Connections > Wi-Fi.
Tap and hold the network name to get a pop-up menu.
Select Manage Network Settings > Show Advanced Options.
Tap IP Settings, then change DHCP to Static and enter the following credentials:
1. IP Address: (You can use any IP address within the range of the Nest Wifi network.)
2. Gateway: 192.168.86.1
3. DNS: 192.168.86.1
Tap Save.

Before you set the static IP, make sure you already reserved the IP address on the Google Home app.

Let me know if this helps.

Regards,

Lovely