topic google Wifi Pro is terrible product with lot of issues , Why google not fixing it in Nest Wifi

google Wifi Pro is terrible product with lot of issues , Why google not fixing it

haiyalaman — Sat, 11 Mar 2023 19:29:29 GMT

Slow speeds on computer cameras go offline frequently

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

Agentgill — Sun, 12 Mar 2023 19:10:21 GMT

Last firmware was November 2022, hoping firmware update will drop any day now, I am expecting Google to release firmware update each quarter.

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

AbigailF — Thu, 16 Mar 2023 03:32:38 GMT

Hey folks,

Thanks for posting — let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

haiyalaman — Thu, 16 Mar 2023 03:51:57 GMT

First thing I never did any of these steps with my previous routers .I never expected google will release such a bad product

I did all those steps on couple of laptop and next work improved from 10 mbps to 200 to 300 mbps.

I have 5 streaming devices that are slow when i stream videos. I have IGBps cable connection

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

AbigailF — Sun, 19 Mar 2023 03:47:29 GMT

Hey again haiyalaman,

Give these steps a try:

Open the Google Home app.
Tap Wi-Fi > Settings > Preferred activities.
Uncheck all the options in the page.
After that, restart your entire network.

To restart your network:

Open the Google Home app .
Tap Wi-Fi > Settings > Restart network.

Let us know how if it helps.

Regards,
Abi

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

haiyalaman — Mon, 20 Mar 2023 04:23:32 GMT

yes did not restart but still buffering watching movies

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

AbigailF — Mon, 20 Mar 2023 05:14:24 GMT

Hi there haiyalaman,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi Pro. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

AbigailF — Thu, 23 Mar 2023 06:28:39 GMT

Hello haiyalaman,

Checking back in — have you had the chance to fill out the form?

Best,
Abi

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

haiyalaman — Thu, 23 Mar 2023 17:39:56 GMT

yes i did

Re: google Wifi Pro is terrible product with lot of issues , Why google not fixing it

AbigailF — Sun, 02 Apr 2023 05:41:45 GMT

Hey there haiyalaman,

We got your form — thanks for filling it out. Our senior support received your email and you should be getting an email reply from them shortly..

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Abi