topic Re: Re posting this. Abigail was helpful but closed too soon in Nest Wifi

Re posting this. Abigail was helpful but closed too soon

Bsmithlv — Wed, 01 Mar 2023 21:14:00 GMT

I have a treadmill that streams videos for workouts. Last 6 months been dealing with it buffering in the middle of a workout. As an example of worst case scenario, 90 seconds in, it buffered for 19 mins. Obviously, this is terrible. The app this runs through suggested that I connect the treadmill to the 2.4 connection but not seeing anywhere on my treadmill or nest mesh app on how to assign this. I saw a few other posts similar that said to turn off wpa3 security and that's never been turned on. Nothing has changed in the last 6 months on my end so not sure how to fix this.

There were multiple responses on another thread but it was closed. 2 mins in today and it buffered for 7 mins.

Re: Re posting this. Abigail was helpful but closed too soon

AbigailF — Tue, 07 Mar 2023 05:57:00 GMT

Hi Bsmithlv,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Re posting this. Abigail was helpful but closed too soon

LovelyM — Fri, 10 Mar 2023 23:46:56 GMT

Hey Bsmithlv,

I just want to give you a nudge since we haven't received a form from you. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Re posting this. Abigail was helpful but closed too soon

LovelyM — Sat, 11 Mar 2023 23:50:41 GMT

Hello again Bsmithlv,

I just want to follow up with you. Did you happen to get that form filled out? Let me know if you have questions about it.

Best,
Lovely

Re: Re posting this. Abigail was helpful but closed too soon

AbigailF — Tue, 14 Mar 2023 02:48:35 GMT

Hi there Bsmithlv,

We'll be locking this thread in 24 hours. If you're still having issues, feel free to create a new thread and we'll be happy to help out.

Regards,
Abi