topic Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device in Nest Wifi

Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

evanovich — Sun, 12 Mar 2023 20:13:44 GMT

Not only do I have a Bajillion unnamed devices on my device list, now I have numerous instances of the same devices. For example, my iPad is called paddmax I want to prioritize paddmax so when I go to the device list and hit prioritize device, I am faced with no less than nine instances of paddmax, and I’ve selected four of them and none of them are the actual device I’m on.

inability to efficiently prioritize, any devices due to multiple chances of the devices appearing on the device list.

Links to screenshots one and two . This nullifies yet another function/feature of the service. #win

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

olavrb — Mon, 13 Mar 2023 06:57:56 GMT

Probably due to MAC randomization.

https://support.apple.com/en-ca/guide/security/secb9cb3140c/web

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

Jeff — Thu, 16 Mar 2023 15:49:57 GMT

Thanks for the link, olavrb.

Hi evanovich,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

joshch26 — Sat, 18 Mar 2023 00:00:14 GMT

Its happening with my Nest Hubs and Nest Hub Max as well. Every other day I get an alert that a new device has been added to my network, and its one of the hubs. No one has reconnected or changed anything, its just accumulating additional duplicate devices.

I am the only one that lives in my house and have not changed anything in my settings. This started happening roughly 2-3 weeks ago and now have over 30 duplicates of different Nest Hubs.

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

olavrb — Sat, 18 Mar 2023 07:10:40 GMT

If you compare info on duplicate devices in the Google Home app, do they all have the exact same MAC address too?

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

joshch26 — Sat, 18 Mar 2023 14:57:35 GMT

No, the MAC addresses for the Nest Hubs are different. How could I prevent it from changing? They are the only thing in my house doing this.

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

olavrb — Sat, 18 Mar 2023 16:33:28 GMT

Interesting. I don't know, that's not a Nest Wifi question. Create a new thread in Nest Hub I guess?

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

AbigailF — Wed, 22 Mar 2023 03:33:41 GMT

Hey folks,

Thanks for lending a hand, @olavrb and @Jeff.

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Abi

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

AbigailF — Sun, 26 Mar 2023 05:11:18 GMT

Hi everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

evanovich — Sun, 26 Mar 2023 18:32:43 GMT

It’s still happening. Even with “private Wi-Fi address” turned off on all my devices, combination of apple , Samsung, and google devices.

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

evanovich — Sun, 26 Mar 2023 18:33:47 GMT

Hi Abigail - the issues persist, as does the increasingly long list of unnamed devices I can’t get rid of.

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

AbigailF — Mon, 27 Mar 2023 01:22:43 GMT

Hello evanovich,

Let’s try this. Follow the steps below to remove devices from your account:

Go to the Security section of your Google Account.
Under “Third-party apps with account access,” select Manage third-party access.
Select the speakers that have the duplicate you want to remove.
Select Remove Access.

Let us know if that helps.

Regards,

Abi

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

AbigailF — Thu, 30 Mar 2023 02:37:26 GMT

Hey evanovich,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks,
Abi

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

evanovich — Thu, 30 Mar 2023 03:48:48 GMT

so its not speakers im having issue with, its my ipad, iphone, macbook, a pixel 7, and a bajillion unnamed devices. so ive logged out of my google account on all my devices, which now means i have to log back in to my google account on all those devices (so fun). Lets see if that makes a difference.

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

AbigailF — Sat, 01 Apr 2023 22:25:51 GMT

Hello evanovich,

It's me again. Thanks for the clarification. Let me know if the issue persists after doing the steps I mentioned. We'd like to continue helping you out.

Best,
Abi

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

LovelyM — Wed, 05 Apr 2023 22:37:52 GMT

Hi evanovich,

Checking in should you still have other questions or concerns. Please inform me by replying to this thread as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

Re: Here’s a new one: duplicate devices in device list make it impossible to prioritize the device

LovelyM — Thu, 06 Apr 2023 22:55:59 GMT

Hey evanovich,

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks,
Lovely