topic Nest WiFi will not allow new connections in Nest Wifi

Nest WiFi will not allow new connections

amperianlime — Sun, 19 Mar 2023 02:25:36 GMT

Hi, new user here.

I've had a Nest WiFi setup for the last year or so which has been more or less working flawlessly. Randomly 2 nights ago, multiple devices started disconnecting from the network and were unable to reconnect.

My network topology is: Spectrum ISP -> coaxial cable -> dedicated modem -> Nest WiFi -> wired backhaul ethernet cable (Cat 6E) -> Nest WiFi (router being used as a mesh point) -> direct connection to PC

I have the main network for most non-smarthome devices. I set up the guest network as the one that the smart plugs and speakers were connected to.

The devices I have in my home are: 2 Pixel phones, 2 desktops (one via WiFi and one via ethernet), 1 laptop, 1 Google mini, 1 Nest mini, 1 Google home, 1 Nest Audio, 8-9 TP-link Kasa smart plugs (HS103), 1 printer, 1 PS4, 1 ecobee thermostat, and a Google TV enabled smart TV.

Once these errors started to happen, multiple devices started to fail to connect. I power cycled the modem and both mesh points multiple times. Each time the network would show up again as an available network but if I tried to connect to it with my phone (Pixel 7) or my wife's phone (Pixel 6), it would fail. After trying a few times, it would show up as 'disabled.' One time, my phone had a message stating "Access point temporarily full." If I looked at my WiFi status on the Google Home app, it would show 0 devices connected even if several (but not all) devices were working as intended. After struggling with it all night, I factory reset the routers this morning and recreated the network using a different name/password (all alphanumeric characters). Devices were starting to connect just fine again for the first 5-6 devices or so, but then I started to have the same problem shortly after starting to reconnect the smart plugs. After getting to about 8 total devices connected, my phone disconnected and was unable to connect to the WiFi again.

Troubleshooting steps that I've tried include: power cycling, recreating the network, turning on and off IPv6, changing the DHCP available addresses.

I'd be thankful for any suggestions anybody has and would be happy to provide any additional info if needed.

Re: Nest WiFi will not allow new connections

Kris3 — Sun, 19 Mar 2023 13:45:27 GMT

I am having the same issue. Devices that have always been connected can no longer connect. If I set up a "guest network" I can connect to that but not to the main (which does not allow me to access network printers attached to the main network). Total pain!! Would love to see a solution!

Re: Nest WiFi will not allow new connections

AbigailF — Mon, 20 Mar 2023 06:15:16 GMT

Hey folks,

Thanks for posting — let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes. You can skip this part if you’ve done it already.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

Re: Nest WiFi will not allow new connections

amperianlime — Mon, 20 Mar 2023 13:11:33 GMT

Hi Abi, thanks for the response.

I'm using just a modem, not a combination modem-router.

The points are 1 room apart and connected via Ethernet cable for wired backhaul.

The network and password are only alphanumeric.

I've turned off IPv6 and tried those DNS servers.

I've powered off and on the routers multiple times. I've factory reset twice and had the same issue.

Re: Nest WiFi will not allow new connections

AbigailF — Tue, 21 Mar 2023 02:51:43 GMT

Hi everyone,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. If the issue still persists after doing all troubleshooting steps, please fill out this form and let us know once you're done.

Thanks,
Abi

Re: Nest WiFi will not allow new connections

amperianlime — Sat, 25 Mar 2023 00:05:12 GMT

I filled out the form, is there anything else I can do to help?

Re: Nest WiFi will not allow new connections

AbigailF — Sun, 26 Mar 2023 06:14:21 GMT

Hey there,

@amperianlime, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

To everyone else, did you get a chance to check the form? Let me know if you're having issues with filling it out. I'll be here to help.

Cheers,
Abi

Re: Nest WiFi will not allow new connections

AbigailF — Sun, 02 Apr 2023 05:09:54 GMT

Hi everyone,

Checking back in — have you had the chance to fill out the form?

Best,
Abi

Re: Nest WiFi will not allow new connections

LovelyM — Wed, 05 Apr 2023 22:52:55 GMT

Hi all,

I'm buzzing in to see if you still need help with your Nest Wifi. Please fill out the form and submit it to us.

Thanks,
Lovely

Re: Nest WiFi will not allow new connections

amperianlime — Thu, 06 Apr 2023 00:18:07 GMT

I just submitted a diagnostic feedback report that somebody from the Google Nest customer care team requested. I filled out the form that Abi requested several weeks ago.

Re: Nest WiFi will not allow new connections

LovelyM — Thu, 06 Apr 2023 21:52:43 GMT

Hey there,

@amperianlime, please reply to the email sent by one of our specialists confirming that you have already sent the diagnostic report.

Kind regards,
Lovely

Re: Nest WiFi will not allow new connections

AbigailF — Tue, 11 Apr 2023 05:43:22 GMT

Hi again folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks for the help here, @LovelyM.

Best,
Abi

Re: Nest WiFi will not allow new connections

AbigailF — Wed, 12 Apr 2023 06:23:37 GMT

Hello everyone,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Cheers,
Abi