topic Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot in Nest Wifi

Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

Vipster — Thu, 16 Mar 2023 13:28:03 GMT

Hello,

I dont know if anyone has the same issue but after a couple of year working perfectly I now have a connection speed issue with my mesh. After aroubd 24hours the speed slowdown considerably and I had to reboot all mesh to make them work at full speed again. This is not very convinient. I trested my internet provider router directly with my computer in ethernet and speed is consistent there.

Does anybody else ecxperience that and managed to find a solution for remediation?

Thanks a lot!

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

Davesac — Sun, 19 Mar 2023 15:02:20 GMT

Similar issue here - on Feb 18 I was pulling 320Mbps, on Feb 20 it dropped to 90mbps. haven't been able to get to get those speeds back. Tested modem and the modem is pushing 360mps.

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

AbigailF — Mon, 20 Mar 2023 06:08:18 GMT

Hey folks,

Thanks for posting — let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes. You can skip this part if you’ve done it already.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

AbigailF — Thu, 23 Mar 2023 06:27:23 GMT

Hi everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

Davesac — Thu, 23 Mar 2023 09:18:42 GMT

Abi,

It's still an issue. The only thing I haven't done yet is the factory reset. If that's the only step I have left, then I will do that next.

Thanks

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

Davesac — Sat, 25 Mar 2023 00:06:02 GMT

Completed the factory reset and still have slow wifi. Modem is pushing 320mbps but wifi is only putting out 90mbps. Any other suggestions? I'd love to know what changed on Feb 19 to cause this.

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

AbigailF — Sun, 26 Mar 2023 06:29:31 GMT

Hello there folks,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. If the issue persists after doing all the troubleshooting steps, please fill out this form and let us know once you're done.

Thanks,
Abi

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

Davesac — Mon, 27 Mar 2023 14:26:06 GMT

Update - a day after completing the factory reset, I received an insight informing me that the cable between the modem and router was underperforming (I'm paraphrasing). I replaced the factory ethernet cable and my speeds are back where they belong. I had not previously received this insight.

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

AbigailF — Tue, 28 Mar 2023 06:24:03 GMT

Hi again everyone,

Appreciate the update, @Davesac. Glad to hear that your issue has been resolved. Let’s monitor it for a few days, just to be sure it stays the same.
@Vipster, I’d like to check in and see if you were able to try the troubleshooting steps. Let me know if you need help with anything.

Best,
Abi

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

AbigailF — Sun, 02 Apr 2023 05:14:55 GMT

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

Davesac — Sun, 02 Apr 2023 11:53:09 GMT

350/12 as of this morning. The cable was definitely the issue.

Thanks for your help!

Re: Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

AbigailF — Mon, 03 Apr 2023 02:43:46 GMT

Hello there,

@Davesac, awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete.
@Vipster, please let me know if you still need help. I will lock the thread shortly unless I can help out with anything else.

Thanks,
Abi