topic Re: Creating Mesh - Something went wrong in Nest Wifi

Creating Mesh - Something went wrong

97777ali — Sat, 18 Mar 2023 18:24:19 GMT

Hi!

Just bought Nest Wifi (1 router + 1 point) and were able to setup router. Now still after several factory resets of the point I still can't connect it to a mesh (the point shows in Google Home app, but without any connections).

I've tried to force close Google Home app, factory reset point and router several times, talked to internet provider, tried to setup Nest Wifi several times in Google Home app (from phone and Chromebook). Alse tried to setup point with setup code underneath instead of QR-code.

I have even moved the router and point to same room just to be sure they find easch other!

Anyone help me, PLEASE!

Re: Creating Mesh - Something went wrong

HarrisonPittsfo — Sat, 18 Mar 2023 18:49:48 GMT

I had an established AC2200 nest wifi with one router and 2 access points. I tried to add a third point and it would connect but not appear as part of the mesh. Tried all the same things and removed the whole wifi set up and noe cannot create a mesh network. "Creating wifi mesh" then to "something went wrong" did the factory reset. Created new household in Google home, new network, it recognizes the 3 point system went step by step but a new mesh network can't be created. Spent a few hours on this when I thought adding an extra point would be so easy.

Thanks!

Re: Creating Mesh - Something went wrong

bshiffy — Sat, 18 Mar 2023 20:35:32 GMT

I am having the SAME issue. My Wifi mesh system worked for about 2 years and then all of a sudden it got slow and started failing connection. I did a factory reset on the router and points, router is showing online but wifi points are still showing not connected. Everytime I try and create my mesh system I get the error, SOMETHING WENT WRONG.....

I have been on the phone with my internet provider and GOOGLE and no one can fix this!!!

Re: Creating Mesh - Something went wrong

Matty101 — Sat, 18 Mar 2023 21:57:34 GMT

I factory reset my mesh network and have the same issue . After speaking with Google they advised me that it was a known issue on their end and they would have it fixed within 24hrs

Re: Creating Mesh - Something went wrong

97777ali — Sun, 19 Mar 2023 00:51:29 GMT

When was this?

Re: Creating Mesh - Something went wrong

rscam — Sun, 19 Mar 2023 01:34:59 GMT

Im having the same issue. This is a new system I'm trying to set up for the first time. The nest router is fine and creates a network. The 2 points are recognized by Google home and connect to the wifi. But then when it tries to create the mesh it says something went wrong. I tried factory resets etc. I'm very interested in the solution.

Re: Creating Mesh - Something went wrong

Matty101 — Sun, 19 Mar 2023 01:50:30 GMT

Yesterday the 18th march

Re: Creating Mesh - Something went wrong

bshiffy — Sun, 19 Mar 2023 02:37:51 GMT

I called today and went through all the same trouble shooting steps. I was also told 24 to 48 hrs. Let see if it get resolved soon. Definitely a bug they need to fix.

Re: Creating Mesh - Something went wrong

Acehigh — Sun, 19 Mar 2023 04:58:55 GMT

I have had my mesh system for close to three years with zero issue. Then today it stopped working and totally reset. Now I can't get my mesh system to work.

I have reset both router and point with app and hard resets. I have moved them to the same room and it still fails. I get the router working no problem and can use the internet but when I try to connect my mesh point, it connects to the network but fails when setting up Mesh.

It's driving me crazy.

Re: Creating Mesh - Something went wrong

Nothappyjan — Sun, 19 Mar 2023 11:26:21 GMT

Same issue for me too

Re: Creating Mesh - Something went wrong

Matty101 — Sun, 19 Mar 2023 11:29:53 GMT

Has anyone had any luck yet

As soon as I can connect I will post

Re: Creating Mesh - Something went wrong

HarrisonPittsfo — Sun, 19 Mar 2023 11:31:54 GMT

Same story for me. Nothing. Checking periodically.

Re: Creating Mesh - Something went wrong

Matty101 — Sun, 19 Mar 2023 11:51:42 GMT

I'm no expert but make sure you disconnect router for 2 min and force stop the home app and make sure there are no updates before trying to connect a freshly factory reset access point

Re: Creating Mesh - Something went wrong

olavrb — Sun, 19 Mar 2023 12:59:43 GMT

I've escalated this and two other similar threads, hopefully Google will look into it.

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In addition to whatever Google might do to troubleshoot this further, it'd be interesting to know the answer to the following questions from those who are affected:

You've made sure that VPN is not enabled on the phone used for setup, during set up?
- Like NordVPN, or DuckDuckGo "App Protection".
What Android device model?
What Android version (10, 11, 12..)?
What Android security patch version (like "january 2023")?
- Also worth trying triggering a Google Play security update by going to settings -> "About phone" -> "Software information"-> "Google Play system update"
  - https://support.google.com/product-documentation/answer/11462338?hl=en
  - https://support.google.com/product-documentation/answer/11412553?hl=en
What version of the Google Home app; sure you're using the latest one?

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A possible workaround could be to try using an iOS device for the setup. Use the Google Home app, log in with the same Google account. Would be great if someone could try this and confirm whether that worked. And make sure you don't go to iOS specific traps:

https://support.google.com/googlenest/answer/12961504?hl=en

Re: Creating Mesh - Something went wrong

HarrisonPittsfo — Sun, 19 Mar 2023 13:12:02 GMT

I have a Samsung S22. Android version 13. Had Uninstalled and reinstalled Google home app. Google play system is up to date as well. No VPN...that I know if.

Re: Creating Mesh - Something went wrong

97777ali — Sun, 19 Mar 2023 13:14:27 GMT

My reply in red bold text.

You've made sure that VPN is not enabled on the phone used for setup, during set up?

Like NordVPN, or DuckDuckGo "App Protection".
No, I have VPN disabled

What Android device model?
Samsung S10
What Android version (10, 11, 12..)?
Android 12, One UI 4.1
What Android security patch version (like "january 2023")?
1.february 2023
- Also worth trying triggering a Google Play security update by going to settings -> "About phone" -> "Software information"-> "Google Play system update"
  Checked and up to date
  - https://support.google.com/product-documentation/answer/11462338?hl=en
  - https://support.google.com/product-documentation/answer/11412553?hl=en
What version of the Google Home app; sure you're using the latest one?
Version 2.65.1.6

---

https://support.google.com/googlenest/answer/12961504?hl=en
I dont know anyone with iPhone (all android'ers here!)

Re: Creating Mesh - Something went wrong

Acehigh — Sun, 19 Mar 2023 14:45:38 GMT

My responses to questions

1. You've made sure that VPN is not enabled on the phone used for setup, during set up?

No VPN

2. What Android device model?

Pixel 6

3. What Android version (10, 11, 12..)?

Android 13

4. What Android security patch version (like "january 2023")?

February 5, 2023

5. What version of the Google Home app; sure you're using the latest one?

Version 2.65.1.6

Re: Creating Mesh - Something went wrong

Acehigh — Sun, 19 Mar 2023 14:59:50 GMT

I was able to get it set up using an Apple device.

What an embarrassing turn of events for Google. Their own phone can not setup their made devices.

Re: Creating Mesh - Something went wrong

HarrisonPittsfo — Sun, 19 Mar 2023 15:02:28 GMT

Did you have to factory reset the points again? I downloaded Google home but it's not finding the points.

Re: Creating Mesh - Something went wrong

Acehigh — Sun, 19 Mar 2023 15:05:04 GMT

I only reset the Point device. Took awhile for it to recognize it. You will hear an audible beep when it's ready.