topic Re: MAC address filtering in Nest Wifi

MAC address filtering

10lan — Sat, 18 Mar 2023 09:27:42 GMT

Android phones allows you can choose “dynamic MAC address” when connecting to a new wifi network.. this means children can delete their existing Wi-Fi network from their phone and rejoin as a new Wi-Fi connection. Resulting in bypass all children restrictions/configurations you have made on google nest Wi-Fi pro ..

the smart url blocker is just a cloud service.. we have no idea what website it blocks and we cannot add any keywords to block or specify websites we want to block.

In my opinion, google nest Wi-Fi pro is useless for these kind of things..

I hope you will allow users to add specific MAC address can join the network in the future so we get some control. Currrently the product is just useless for me

Re: MAC address filtering

Anonymous — Sun, 19 Mar 2023 08:00:17 GMT

You should probably look at controlling access on a different level, for instance the device itself. With products like:

• Apple screen time: https://support.apple.com/en-ca/guide/ipad/ipadb15cb886/ipados
• Google Family Link: https://families.google.com/familylink
• Microsoft Family Safety: https://www.microsoft.com/en-us/microsoft-365/family-safety

Re: MAC address filtering

10lan — Sun, 19 Mar 2023 13:07:35 GMT

I know there are plenty of other options however I was expecting google was as minimum requirement could handle MAC address lists. I mean, basically this nest pro is useless for parent controlling..

Re: MAC address filtering

Anonymous — Sun, 19 Mar 2023 14:22:21 GMT

I agree, just wanted to give you some alternatives.

Re: MAC address filtering

10lan — Sun, 19 Mar 2023 16:02:16 GMT

Ahh give sense. Thanks for replying bro

Re: MAC address filtering

AbigailF — Thu, 23 Mar 2023 06:31:32 GMT

Hey folks,

Thanks for lending a hand, @Anonymous.
@10lan, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: MAC address filtering

AbigailF — Sun, 26 Mar 2023 06:39:11 GMT

Hi 10lan,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: MAC address filtering

AbigailF — Mon, 27 Mar 2023 06:43:18 GMT

Hello 10lan,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

Re: MAC address filtering

10lan — Mon, 27 Mar 2023 07:00:27 GMT

I kindly request to keep This thread open until Google fixes This

Re: MAC address filtering

AbigailF — Tue, 28 Mar 2023 00:09:55 GMT

Hey 10lan,

We appreciate your interest, however, we don't have any news to share about a feature that lets you add specific MAC addresses to join your Google Nest Wifi Pro network. We're always looking for ways to improve and we'll take it as feedback. I also suggest that you send feedback by following this link.

Regards,
Abi

Re: MAC address filtering

AbigailF — Sat, 01 Apr 2023 22:11:57 GMT

Hi there 10lan,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

Re: MAC address filtering

10lan — Sat, 01 Apr 2023 23:01:16 GMT

In the normal world, when something is not resolved, it will stay open .. this issue has not been solved

I am unable to do restriction or family filter since apple and android phone pr default has privat/random MAC address.

Re: MAC address filtering

AbigailF — Sun, 09 Apr 2023 00:15:11 GMT

Hello again 10lan,

I understand that you’d like to get this specific feature. As it is not currently available, the best way to inform our team is to provide your input including details as to why having this feature can benefit you. Our team collates all feedback to improve our products and services for our customers like you. Feel free to reply if you have any other questions or clarifications for now.

Thanks,
Abi

Re: MAC address filtering

AbigailF — Wed, 12 Apr 2023 01:05:09 GMT

Hey 10lan,

I'd like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Cheers,
Abi

Re: MAC address filtering

10lan — Wed, 12 Apr 2023 01:59:16 GMT

the whole conversation has been how to close this thread and not resolve anything. Nest promises something but cannot delivery.. basically family settings is useless and doesn’t work.

There are no concerns about what I’m complaining about but you are diverting me to ask for new feature requests. why would I request new features when currently promised functionality doesn’t work?

are you telling me that you want to close this thread without solving my issue?

@AbigailF do you understand the issue I’m facing? Will you bring in some experts who can respond to the issue I’m facing or are you only interested in closing this thread for your KPI?

Re: MAC address filtering

AbigailF — Thu, 20 Apr 2023 00:46:01 GMT

Hi again 10lan,

My apologies for the late response. I get how you’d like this function to work for your needs. Both our feedback and feature requests can be sent through the same link I’ve provided earlier. To move forward with this, it’s best to let our team know about it. They use the feedback they get from customers into consideration everytime there is a new software or firmware update. They won’t be able to reply to your feedback personally but rest assured that all data sent to them are valued and used to make the overall experience better for our customers.

Regards,
Abi

Re: MAC address filtering

10lan — Thu, 20 Apr 2023 01:40:37 GMT

It’s not about how I like it to work. Pr default the function you promise would not work on iPhone and android phones as they use dynamic/private Mac adresse. Thats the issue

Re: MAC address filtering

AbigailF — Tue, 23 May 2023 02:12:37 GMT

Hey there,

It should work fine on both iOS and android devices. However, we couldn’t control if the device connects using dynamic MAC addresses. I understand that your concern is more about your children’s devices, so I suggest checking out olavrb’s suggestions. The best thing we can do for now is to send a feedback so our engineers can take note of this in the future.

Thanks,

Abi

Re: MAC address filtering

LovelyM — Fri, 26 May 2023 15:12:59 GMT

Hi 10lan,

I'm chiming in to see if you still need help. Please tell us if you have other questions or concerns. I want to make sure you're all good now.

Cheers,
Lovely

Re: MAC address filtering

LovelyM — Sat, 27 May 2023 17:17:45 GMT

Hi there 10lan,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely