topic Re: Access Point returns Something went wrong in Nest Wifi

Access Point returns Something went wrong

Venky — Mon, 20 Mar 2023 11:59:45 GMT

When trying to add access point, it was able to connect to internet but in the course of the setup process when trying to add wifi point to wifi network it returns Something went wrong.

Tried restarting & factory reset for modem, router and access point but still the same issue.

Any help would be appreciated. Thanks in advance.

Re: Access Point returns Something went wrong

stanleyh — Mon, 20 Mar 2023 13:37:34 GMT

It's a known issue by Google. The problem is the Google Home app for Android. In the meantime there is a temporty fix for this. By using a iPhone and using the Google Home app on the iPhone will fix this issue.

Re: Access Point returns Something went wrong

Venky — Mon, 20 Mar 2023 21:09:50 GMT

Thanks for your response.

Is there any incident/ticket with google to fix this issue?

The strange thing is Google access point Settings in google home app returns unavailable to load.

Re: Access Point returns Something went wrong

Venky — Tue, 21 Mar 2023 08:45:06 GMT

For some reason , it all started working today.

Looks like the system did some kind of updates and that fixed the issue.

Re: Access Point returns Something went wrong

AbigailF — Wed, 22 Mar 2023 05:27:54 GMT

Hey there folks,

Thanks for the help, @stanleyh.

@Venky, thanks for posting. We’re aware of the issue and based on what we’ve seen so far, it should be working fine again now like you saw yesterday. We’re still gathering more data about the issue and we’ll share more details once we have them. Let’s monitor it for a few more days to be sure it doesn’t happen again. I’ll keep this thread open, you’re free to reply if you have any other questions for now.

Best,
Abi

Re: Access Point returns Something went wrong

AbigailF — Sun, 26 Mar 2023 06:06:09 GMT

Hi Venky,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Access Point returns Something went wrong

Venky — Sun, 26 Mar 2023 09:18:23 GMT

Hi , Its working fine. No issues. This thread can be closed.

Re: Access Point returns Something went wrong

AbigailF — Mon, 27 Mar 2023 02:31:55 GMT

Hello Venky,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,
Abi