topic Re: Telstra modem google wifi setup in Nest Wifi

Telstra modem google wifi setup

nselby — Tue, 14 Mar 2023 10:14:17 GMT

I have a Telstra router but use origin broadband ( think its aussie broadband ) trying to add a google nest wifi and additional units but even after reseting my router i cannot get it to set up

I want to be able to control certain devices and access times using the nest setup but getting frustrated, any help would be great

Re: Telstra modem google wifi setup

nselby — Wed, 15 Mar 2023 08:51:02 GMT

Thanks for the response, I've followed the instructions, I get a message saying it cannot connect, asks me to enter some WAN details or restart my router which I have done, I still cannot connect

Re: Telstra modem google wifi setup

AbigailF — Sun, 19 Mar 2023 06:08:22 GMT

Hi everyone,

@nselby, thanks for posting. I’m sorry to hear the issue persists. Could you send us a screenshot of the message for our reference? I’ll wait for your reply.

Appreciate the help, @RachelGomez123.

Best,
Abi

Re: Telstra modem google wifi setup

AbigailF — Wed, 22 Mar 2023 06:35:09 GMT

Hey nselby,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Telstra modem google wifi setup

nselby — Wed, 22 Mar 2023 09:40:58 GMT

I've not fixed this issue, I think I need to do something to the actual router to make it just a modem

Re: Telstra modem google wifi setup

AbigailF — Thu, 23 Mar 2023 00:54:03 GMT

Hello again nselby,

Thanks for the update. You may need to enable bridge mode on your modem router. Check if that helps. I’ll keep this thread open for a few days to give you time to reply back to us. Feel free to let us know if you have any follow-up questions for now.

Thanks,
Abi

Re: Telstra modem google wifi setup

AbigailF — Mon, 03 Apr 2023 02:06:15 GMT

Hi nselby,

It's me again. Just checking to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions.

Best,
Abi

Re: Telstra modem google wifi setup

AbigailF — Tue, 28 Mar 2023 06:34:34 GMT

Hey nselby,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

Re: Telstra modem google wifi setup

nselby — Tue, 28 Mar 2023 11:31:04 GMT

Sorry, I brought a new router and now it works,

Re: Telstra modem google wifi setup

AbigailF — Thu, 30 Mar 2023 01:33:57 GMT

Hi there nselby,

Thanks for the update. We're sad to see you go. If ever you change your mind, we're here to help.

Regards,
Abi

Re: Telstra modem google wifi setup

LovelyM — Fri, 31 Mar 2023 14:36:59 GMT

Hello nselby,

Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Telstra modem google wifi setup

AbigailF — Sat, 01 Apr 2023 22:13:34 GMT

Hi again nselby,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Abi