topic Re: Google Nest Wifi Router can't find Internet in Nest Wifi

Google Nest Wifi Router can't find Internet

jeepraptor — Fri, 14 Jan 2022 00:15:19 GMT

I have a fiber connection DHCP, when trying to set up my nest wifi router it can't find a connection. I can plug old ASUS router in and it works fine. What is going on?

Re: Google Nest Wifi Router can't find Internet

CQu1nn — Sat, 22 Jan 2022 10:53:53 GMT

Did you get this issue resolved?

Re: Google Nest Wifi Router can't find Internet

jeepraptor — Sat, 22 Jan 2022 12:40:24 GMT

No. Only way I can get it to work is plug Google router into my Asus router. Defeats the entire point of mesh network.

Re: Google Nest Wifi Router can't find Internet

CQu1nn — Sun, 23 Jan 2022 13:06:16 GMT

I’ve had to do the same!

Re: Google Nest Wifi Router can't find Internet

Jeff — Wed, 26 Jan 2022 17:18:47 GMT

Hi, jeepraptor and CQu1nn.

Sorry about he setup issues and connection issues you're seeing with your router. That sounds quite confusing and frustrating. Let's take a look at the situations you're in and see what we can sort out here. I do have some questions for both of you that should help us narrow down some causes.

Have you been able to complete setup and then are not seeing an active connection, or does setup fail entirely?
Do you see any error messages during setup or within the Home app?
Have you had the mesh network running successfully under any setup conditions?

If you can give me a few more details, we can figure this out. I look forward to hearing back.

Thanks.

Re: Google Nest Wifi Router can't find Internet

jeepraptor — Wed, 26 Jan 2022 18:14:05 GMT

The setup fails because it cannot find a connection when plugged directly into my fiber modem. I currently have the mesh set up and working when it is plugged into my asus router.

Re: Google Nest Wifi Router can't find Internet

jeepraptor — Wed, 26 Jan 2022 18:24:28 GMT

So it goes fiber modem-asus router-google router is the only way it will find a connection. Thanks!

Re: Google Nest Wifi Router can't find Internet

Jeff — Wed, 26 Jan 2022 22:36:41 GMT

Thanks for clarifying the setup and giving more details, jeepraptor. That helps for looking deeper into the situation on our end.

Re: Google Nest Wifi Router can't find Internet

jeepraptor — Wed, 26 Jan 2022 23:18:57 GMT

Thank you, looking forward to your reply!

Re: Google Nest Wifi Router can't find Internet

CQu1nn — Thu, 27 Jan 2022 07:15:00 GMT

Same here

Re: Google Nest Wifi Router can't find Internet

Dhruv — Thu, 10 Mar 2022 21:17:27 GMT

Same here. I’m struggling.

Re: Google Nest Wifi Router can't find Internet

jeepraptor — Thu, 10 Mar 2022 22:58:56 GMT

Still never figured it out...

Re: Google Nest Wifi Router can't find Internet

Dhruv — Fri, 11 Mar 2022 00:45:51 GMT

I have my FiOS connected to my Modem.

My modem is connected to my FiOS Router.

My Google Router is connected to my FiOS Router.

I have one wireless access point on the same floor as my router (2nd Floor), one in the basement, one on the first floor, and one on the 3rd floor.

Spent the whole day factory resetting all my devices because my google network was out for over a day and I could not troubleshoot it to connect without doing so. It was a major pain.

Good thing I my FiOS router was still working or I would've been out of work!

Re: Google Nest Wifi Router can't find Internet

Dhruv — Fri, 11 Mar 2022 00:47:42 GMT

I also had to then troubleshoot and update the network credentials on 3 TVs, 2 AV Receivers, 2 Nest thermostats, and still have my lights to go.

Re: Google Nest Wifi Router can't find Internet

StereoSteveO — Thu, 24 Mar 2022 05:50:51 GMT

Hi!

I'm basically having the same issue.

Nest Wi-Fi Router works fine when connected to my Cable Modem via Suddenlink ISP.

Monday I had Vexus Fiber installed. (ONT Box = Fiber Modem)

Google Nest Wi-Fi Router fails to complete setup when connected to Vexus Fiber ONT Modem. Basically states “We ran into a problem..” Sometimes the screen just goes blank indefinitely…..

I have:

-Connected my Laptop Cat5 cable directly to the Vexus Fiber ONT Modem. Instantly Online (1gb/s)

-Factory Reset Nest Router (via button) and also removed Existing Network (via software factory reset).

-Uninstalled and Reinstalled Home App…

All the above multiple times in every sequence imaginable…..

Today I drug out my 2015 TP-Link 300MB/s Wireless N Modem and connected to Fiber.

Worked great right away.

As mentioned before, sounds like one of you have already connected The Nest Router…..to Another Router……Ha! .. And all works well. Been wondering that..

Tomorrow:

-I'm going to do just that. I'm convinced it will most likely function. But why bother?

-I'm also going to attempt to install a brand new Google Nest Wi-Fi modem I bought today at Best Buy. This should prove whether I have a bad Nest Wi-Fi modem.

Will return and update.

Thx for info on this!

Re: Google Nest Wifi Router can't find Internet

Jeff — Wed, 30 Mar 2022 17:11:41 GMT

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

Re: Google Nest Wifi Router can't find Internet

Jeff — Mon, 04 Apr 2022 17:41:04 GMT

Hey, all.

Just as a bit of added info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.

Thanks.

Re: Google Nest Wifi Router can't find Internet

StereoSteveO — Mon, 04 Apr 2022 18:00:05 GMT

Thx for info Jeff.

I can't find my "firmware version".

Is is labeled "software version" ?

What I'm seeing:

If not, and you happen to know how to find it, please feel free to advise if you have a minute.

TYVM,

-Stv..

Re: Google Nest Wifi Router can't find Internet

jeepraptor — Mon, 04 Apr 2022 18:15:04 GMT

Thanks looking forward to the update and hope it resolves issue

Re: Google Nest Wifi Router can't find Internet

Jeff — Wed, 06 Apr 2022 18:23:01 GMT

Hey, StereoSteveO.

That software version is the firmware version, yes. That's the spot to watch for the update.

Thanks.