topic Re: Google support agents keep breaking their promise in Nest Wifi

Google support agents keep breaking their promise

tranvu0112 — Mon, 27 Mar 2023 16:15:39 GMT

I got problems with Google Nest Wi-Fi. I have been ignored by at least 3 agents after they can't resolve issue, promise to escalate to higher support level and get back to me but nothing happened then. I finally posted a conversation in this community and they keep breaking their promise to help me.

Original post: https://www.googlenestcommunity.com/t5/Nest-Wifi/Slow-Nest-Wi-Fi-and-Google-support-agent-can-t-keep-their-promise/m-p/374557#M40069

It's been 2 weeks and no one contacts me.

Re: Google support agents keep breaking their promise

brent33 — Mon, 27 Mar 2023 17:37:07 GMT

you may have to try and do a reset a few times mine was doing the same said low wifi i did the factory set like 3 times over 5 days of issues finialy today its fixed,onto the next issue my temp sensors ,but i do agree with you thats this crap is the new buy new thing, make stuff only last a bit then force you to buy new

Re: Google support agents keep breaking their promise

AbigailF — Sun, 09 Apr 2023 22:45:26 GMT

Hello everyone,

@tranvu0112, thanks for posting. I’m sorry for the delay. I’ve checked on your case and saw that our senior specialist sent out an email reply to you today. Kindly check and continue your conversation there to avoid confusion.

@brent33, I’m sorry to hear you also had this issue but it’s good to hear that it’s all sorted out. You mentioned something about temp sensors. Are you referring to your Nest Thermostat? I’ll wait for your update.

Best,
Abi

Re: Google support agents keep breaking their promise

AbigailF — Thu, 13 Apr 2023 06:35:06 GMT

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Google support agents keep breaking their promise

tranvu0112 — Thu, 13 Apr 2023 18:25:42 GMT

Hey Abi, a quick update is I got the warranty replacement for the Nest router. Initial setup gave me the correct speed. I will update if it's slow again.

Re: Google support agents keep breaking their promise

AbigailF — Sun, 16 Apr 2023 02:57:50 GMT

Hi tranvu0112,

I'm glad to hear that. Let's keep this thread open for a few more days to give you time to update us. Let us know if you have any other questions for now.

Thanks,
Abi

Re: Google support agents keep breaking their promise

AbigailF — Wed, 19 Apr 2023 06:07:32 GMT

Hello again tranvu0112,

It's me again. Just checking in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Cheers,
Abi

Re: Google support agents keep breaking their promise

AbigailF — Thu, 20 Apr 2023 06:09:42 GMT

Hey there tranvu0112,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi

Re: Google support agents keep breaking their promise

tranvu0112 — Thu, 20 Apr 2023 15:37:22 GMT

Thank you @AbigailF , I wish other agents could work effectively as you are and Jayson (the one who helps me with warranty replacement).

Re: Google support agents keep breaking their promise

LovelyM — Thu, 20 Apr 2023 22:08:40 GMT

Hello tranvu0112,

We're glad that you're all set now! As your issue is already resolved, we'll go ahead and lock this thread shortly. If you have any questions or concerns in the future, feel free to create a new post.

Many thanks,
Lovely