topic Re: Speed Test built in issue in Nest Wifi

Speed Test built in issue

lcarullo — Sat, 25 Mar 2023 08:39:26 GMT

Hi, I have a nest wifi pro set with pppoe connection. The real speed are ok, but the speedtest in google home app show lower results than real.

I know this is an issue of months ago, but there isn't a solution yet?

Re: Speed Test built in issue

ClaudioMgni — Sat, 25 Mar 2023 17:58:28 GMT

I have the same problem, I have an internet provider delivering 600MBps and the Google Wifi speed meter shows around 300MBps, even though I receive more than 600 .

Re: Speed Test built in issue

lcarullo — Sat, 25 Mar 2023 18:53:18 GMT

But only the built in meter, the real speed is fine.

Re: Speed Test built in issue

ClaudioMgni — Sat, 25 Mar 2023 22:58:57 GMT

Unfortunately it's not just on the meter the speed drops to halfway at the cable exit inclusive.

Re: Speed Test built in issue

badhand386 — Sun, 26 Mar 2023 00:27:35 GMT

My speed test and actual speed are severely limited. This seems to be a tremendously faulty product with little to no update from Google. I wish I had returned it when it was still within it's return window. I held out hope that google would fix it, but it seems to be no dice.

Re: Speed Test built in issue

lcarullo — Mon, 27 Mar 2023 18:14:46 GMT

So when google think to fix this? At this point, the eero 6e mesh system are much better then google....

Re: Speed Test built in issue

lcarullo — Mon, 10 Apr 2023 08:11:47 GMT

Any news about this?

Re: Speed Test built in issue

lcarullo — Tue, 18 Apr 2023 22:47:01 GMT

News?

Re: Speed Test built in issue

ClaudioMgni — Wed, 19 Apr 2023 21:28:10 GMT

No answer to such a serious problem?

Re: Speed Test built in issue

lcarullo — Tue, 25 Apr 2023 06:53:12 GMT

It's incredibile that noone responde...

Re: Speed Test built in issue

badhand386 — Tue, 25 Apr 2023 06:55:28 GMT

I honestly gave up on this WiFi system. It's too slow. I switched to a TP-Link Deco XE75 system. Less expensive, way more dependable and meets advertised speeds.

Re: Speed Test built in issue

lcarullo — Tue, 25 Apr 2023 06:59:38 GMT

Bah, 330€ for two pieces that don't work well...

Re: Speed Test built in issue

AbigailF — Wed, 26 Apr 2023 00:07:02 GMT

Hey folks,

Thanks for posting and my apologies for the late reply. Let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

Re: Speed Test built in issue

badhand386 — Wed, 26 Apr 2023 00:35:22 GMT

I am using a Motorola Mb8600. I have a 1Gigabit connection from spectrum. I have factory reset the system multiple times. I have disabled IPV6, I have changed the DNS to Google DNS as well as openDNS back and forth. My devices are not disconnecting, my issue is how slow the nest wifi pro 6e is. It's absolutely abysmal. This device is completely unable to reach advertised speeds and the fault is not with the users. The fault lies with Google.

Has Google considered turning it off and back on again? Sorry to make a joke, but at this point I think it's time for the company to look inward for a fix.

Re: Speed Test built in issue

lcarullo — Wed, 26 Apr 2023 03:46:22 GMT

All Done, and no, the problem is still there. I can't imagine how google can do that. It's insane!

Re: Speed Test built in issue

AbigailF — Mon, 01 May 2023 06:31:23 GMT

Hi folks,

I'm sorry to hear that you're still having an issue with your Nest Wifi Pro. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Speed Test built in issue

AbigailF — Thu, 04 May 2023 06:37:48 GMT

Hey everyone,

@Icarullo, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
To everyone else, have you had the chance to fill out the form? I'll wait for your update.

Best,
Abi

Re: Speed Test built in issue

lcarullo — Thu, 04 May 2023 06:53:37 GMT

Yes, i have already sent an email with all the details to the support.

Re: Speed Test built in issue

AbigailF — Sun, 07 May 2023 04:02:42 GMT

Hey there,

To everyone else, I'm just checking back in — have you had the chance to fill out the form?
Thanks for the update, @Icarullo. Keep the conversation via email to avoid any confusion.

Regards,
Abi

Re: Speed Test built in issue

AbigailF — Wed, 10 May 2023 06:16:56 GMT

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need help, feel free to create a new thread and we'll be here for you.

Cheers,
Abi