topic Re: Can’t setup Google Nest Router after factory reset in Nest Wifi

Can’t setup Google Nest Router after factory reset

Dursua91 — Mon, 17 Apr 2023 00:29:51 GMT

I had to factory reset the google nest router due to being offline constantly. ISP Spectrum indicated their line is up and running. When I factory reset the router it’s pulsing white and based on the guide it’s ready for setup but whenever I click on add device to my home it’s unable to find the device(Google Nest Router. It just fails on the “looking for devices”

ive tried disconnect the power and Ethernet from the router and modem multiple times but still unable to work.
I’ve tried uninstalling and reinstalling home app but no good as well.

The router is next to my modem

Re: Can’t setup Google Nest Router after factory reset

PatrickP_Viking — Tue, 18 Apr 2023 05:07:12 GMT

Hey @Dursua91 .

Please see the below to manually factory reset the Google Nest devices. The second article addresses issues when setting up using an iOS device caused by default settings enabled by Apple;

Factory reset your Wifi device

Troubleshoot setup with iOS

Re: Can’t setup Google Nest Router after factory reset

LovelyM — Fri, 21 Apr 2023 18:47:16 GMT

Hello everyone,

@PatrickP_Viking, I appreciate the help you've given.

@Dursua91, I wanted to follow up if you've tried the steps above. Let me know if that helps or not.

Best,
Lovely

Re: Can’t setup Google Nest Router after factory reset

Dursua91 — Fri, 21 Apr 2023 19:06:27 GMT

Hi,

yes it works when I Factory reset on the actual router rather than on the app. However, I am still experiencing constant offline with the router and WiFi points. It’ll occur 2x a day

Re: Can’t setup Google Nest Router after factory reset

LovelyM — Sat, 22 Apr 2023 22:38:29 GMT

Hey Dursua91,

Thanks for letting us know. Please fill out this form so our support team can get in touch with you over email.

Cheers,
Lovely

Re: Can’t setup Google Nest Router after factory reset

LovelyM — Tue, 25 Apr 2023 22:42:31 GMT

Hi again Dursua91,

I just wanted to follow up again. Did you happen to get that form filled out? Let me know if you have questions about it.

Kind regards,
Lovely

Re: Can’t setup Google Nest Router after factory reset

LovelyM — Fri, 28 Apr 2023 23:12:04 GMT

Hello again Dursua91,

I'm still waiting for you to submit the form to us so we can reach out to you and take a closer look into the issue that you are having.

Best,
Lovely

Re: Can’t setup Google Nest Router after factory reset

AbigailF — Tue, 02 May 2023 06:17:35 GMT

Hey there,

I’ll be closing this thread in 24 hours. If you still need assistance, feel free to create a new thread.
I appreciate your help here, @LovelyM.

Thanks,
Abi