topic Re: Router not connecting in Nest Wifi

Router not connecting

Ebutton — Sat, 22 Apr 2023 15:05:18 GMT

I've done a factory reset when my internet went down. Rebooted everything multiple times. Inter is connected but router flashing slow white. Can't get it past slow white. No connection. Can't believe Google doesn't provide any chat or phone support. Probably need to abandon Google altogether.

Re: Router not connecting

David_K — Sat, 22 Apr 2023 15:16:38 GMT

Google does offer chat or phone support for Nest Wifi.

If you'd prefer to do that, head here: Contact Us - Google Nest Help

Select Wifi at the bottom of the first drop down (you may need to scroll to see it).
Enter a brief description of the issue > Next > Other > Next step > Next step > Next step.

You'll be presented with the available support options.

Re: Router not connecting

MplsCustomer — Sat, 22 Apr 2023 15:17:26 GMT

@Ebutton

Use this link to contact Support; on the "Resources" page, just click "Next step" to get to the contacts options:

https://support.google.com/googlenest/gethelp

Re: Router not connecting

AbigailF — Thu, 27 Apr 2023 03:49:13 GMT

Hey folks,

Thanks for lending a hand, @David_K, @MplsCustomer and @Dianahemes.
@Ebutton, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Router not connecting

LovelyM — Fri, 28 Apr 2023 22:27:04 GMT

Hi all,

@MikeClark, I appreciate the additional suggestions.

@Ebutton, please let us know if you have already tried the troubleshooting steps above. We want to make sure your Google Nest Wifi router is back up and running.

Cheers,
Lovely

Re: Router not connecting

AbigailF — Tue, 02 May 2023 05:37:26 GMT

Hello folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Thanks for the help, @LovelyM.

Best,
Abi

Re: Router not connecting

AbigailF — Wed, 03 May 2023 05:48:56 GMT

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi