topic Re: My main wifi router always fail in Nest Wifi

My main wifi router always fail

atcasanova — Sat, 15 Apr 2023 15:45:16 GMT

So, I've got three routers in my Google Wifi Mesh network: one in the living room, one in by bedroom, another one in my office.
The main router, the one connected to my ISP's router, is the living room one.

The issue is, when I'm in the office or in my bedroom, the connection is perfect. But whenever i come to the living room, my devices simply won't browse the internet. The wifi is always connected with a strong signal, no matter if i'm using my android phone, my laptop or my tablet. But the internet won't work for long periods of time. Sometimes, if i disconnect and reconnect, it will work for a few seconds, but then stop again.
I've tried turning all the routers on and off again, repositioning, manually changing DNS settings (using cloudflare's or google's DNS servers) and nothing seems to solve it.

Any ideas on how to troubleshoot this?

Re: My main wifi router always fail

DesOng — Sun, 16 Apr 2023 01:13:20 GMT

I am facing the same issues as well. My network will suddenly just drop off. And the only way to get it all back is to restart all 3 WiFi hubs.

And i experienced once here - no matter what i did - it would not connect - so i had to factory reset all 3 devices and reset everything. AS you can imagine how painful that was.

I also find that - the mesh connection is extremely good - but the internet speeds are not so depending on position of the house. i am on a 500MB Down and 40MB up ISP plan. so its not the internet speed.

Re: My main wifi router always fail

DesOng — Sun, 16 Apr 2023 01:20:16 GMT

Mine was purchased on 22/08/2021 - thought it would be the best decision. But the dropouts are quite frustrating.

Re: My main wifi router always fail

AbigailF — Thu, 20 Apr 2023 06:16:20 GMT

Hey everyone,

Thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.
You may skip any part if you’ve done it already.

Let us know how it goes.

Best,
Abi

Re: My main wifi router always fail

atcasanova — Thu, 20 Apr 2023 13:56:49 GMT

Hi, @AbigailF
My modem/router is already in bridge mode and i don't have any paused devices. Bear in mind that this issue only happens when I'm in the living room, near the main router (the one connected to the ISP's router). The other ones work seamlessly. The only thing i haven't done in this list is turning off IPv6, but i doubt it's related to my problem. I'll try it anyway.

Re: My main wifi router always fail

LovelyM — Fri, 21 Apr 2023 21:13:57 GMT

Hello atcasanova,

Thanks for the additional information. I'm chiming in to check if you were able to try disabling your IPv6. Please inform me if that did the trick or not.

Cheers,
Lovely

Re: My main wifi router always fail

atcasanova — Sat, 22 Apr 2023 15:24:10 GMT

Yeah, i've tried. IPv6 is disabled and the issue remains the same.

Re: My main wifi router always fail

LovelyM — Sat, 22 Apr 2023 20:42:33 GMT

Hi again atcasanova,

Thanks for letting us know. Kindly fill out this form so our specialist team can reach out to you over email to look into your concern closely.

Kind regards,
Lovely

Re: My main wifi router always fail

atcasanova — Sun, 23 Apr 2023 14:24:51 GMT

i guess i solved the issue. I own an old tp-link router that is connected to my google wifi via ethernet. I've installed openwrt in it and use it to run an openvpn server. The google wifi router handles the port forwarding to it.
Looks like i had a power outage at home and for some reason this router started its own dhcp server. I now stopped and disabled the "rogue" dhcp server and the issue seems resolved, although it need further testing.

I'll update this thread in some days with the veredict.

Re: My main wifi router always fail

AbigailF — Mon, 01 May 2023 05:31:19 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Appreciate you lending a hand, @LovelyM.

Best,
Abi

Re: My main wifi router always fail

DesOng — Mon, 01 May 2023 05:48:27 GMT

So far. I have not had any drop outs. But I do have a question. I have a 500MB service. But how come the Google router only get like 10MB?

Re: My main wifi router always fail

atcasanova — Mon, 01 May 2023 12:03:40 GMT

Actually the problem persists. I'm waiting for a reply from the contact form you gave me

Re: My main wifi router always fail

AbigailF — Tue, 02 May 2023 05:22:01 GMT

Hello everyone,

@DesOng, I'm happy to hear that the drop outs have stopped. If you're getting slow speed after trying the troubleshooting steps above, kindly fill out the form provided by @LovelyM so our team can take a further look into it. Let me know once you're done so I can confirm.
@atcasanova, I've checked your case and saw that our senior specialist sent you an email. Please check so they can further help you out. Feel free to reply to this thread if you have any clarifications.

Regards,
Abi

Re: My main wifi router always fail

AbigailF — Sun, 07 May 2023 06:59:02 GMT

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: My main wifi router always fail

AbigailF — Wed, 10 May 2023 06:37:39 GMT

Hi again everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi