topic Steps to reset Nest and connect to Virgin router in Nest Wifi

Steps to reset Nest and connect to Virgin router

LSweet — Mon, 24 Apr 2023 15:53:35 GMT

I have a system that has:

virgin router

Nest wifi router

nest wifi point

this means there are two networks set up.

I want to adjust the system so that the virgin router becomes a modem and is connected to the cable tv only.

Then, the Google system runs the wifi network.

What steps do I need to take to reset the Google devices and start again? I’m conscious that I need to do this in the right order so that I don’t break everything.

Re: Steps to reset Nest and connect to Virgin router

David_K — Mon, 24 Apr 2023 19:09:20 GMT

To reset your router and points:
Factory reset your Wifi device - Google Nest Help

The quickest option is to use the factory reset network option in the Home app. Open the Home app > Wi-Fi > Settings cog > Factory reset network > OK.

Check which model of Virgin router you have, as some of them can be put in bridge mode (I think they call it modem mode): Bridge mode - Google Nest Help

Once your Virgin router is in modem mode, retry setup of your Nest Wifi network.

Re: Steps to reset Nest and connect to Virgin router

LovelyM — Fri, 28 Apr 2023 16:08:53 GMT

Hello everyone,

Thanks for lending a hand, @David_K.

@LSweet, I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best,
Lovely

Re: Steps to reset Nest and connect to Virgin router

AbigailF — Tue, 02 May 2023 06:10:39 GMT

Hey LSweet,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Steps to reset Nest and connect to Virgin router

AbigailF — Thu, 04 May 2023 03:57:49 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi