topic Re: Wifi Keeps disconnecting in Nest Wifi

Wifi Keeps disconnecting

drw3 — Sun, 22 Jan 2023 13:49:17 GMT

I put in a ticket with support for my Wifi access points simultaneously disconnecting last week and haven't heard anything from the support team. @AbigailF , you confirmed that you got the form. Can you look at the history on the ticket and see if there has been any progress made or if they have attempted to contact me.

Thanks.

Re: Wifi Keeps disconnecting

gjouret — Sun, 22 Jan 2023 19:56:15 GMT

I wouldn't hold your breath. Been having the same issues. Did everything Google support suggested. Pods are still a) disconnecting (blinking yellow light) -> b) light returns to solid white, but none of my home WiFi devices are connecting to them (and the Google Home App shows nothing wrong).

Re: Wifi Keeps disconnecting

johnguo168 — Thu, 13 Apr 2023 22:17:08 GMT

I have same issue. i try to connect my wifi, it doesn't work for two months.

Re: Wifi Keeps disconnecting

LovelyM — Fri, 21 Apr 2023 19:14:47 GMT

Hello everyone,

Thanks for reaching out. We'd love to help.

A few questions: what's the LED status of your Wifi device? Were there any recent changes before the issue started? What troubleshooting steps have you tried?

Do a 2-minute power cycle on your entire network. If that did not resolve the issue, factory reset your Google Wifi device and reconfigure it as a new device.

Let me know how it goes.

Best,
Lovely

Re: Wifi Keeps disconnecting

AbigailF — Thu, 27 Apr 2023 06:47:59 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks for the help, @LovelyM.

Regards,
Abi

Re: Wifi Keeps disconnecting

LovelyM — Fri, 28 Apr 2023 14:57:20 GMT

Hey all,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,
Lovely