topic Re: Google mesh speeds don't make sense! in Nest Wifi

Google mesh speeds don't make sense!

reserved — Sun, 30 Apr 2023 09:23:35 GMT

So I have just changed internet provider and now have a 1gb line . I just changed the router box and plugged the google nest mesh router into the new router provided by the new provider ( sky ) . When I run a speed test on the google display its saying that my download speed is 900mbps ( which is great ) but when I run speed tests on my phone / MacBook / iPad etc I'm getting between 150 - 200mbps and sometimes worse!

On my last provider it was a 500mbps line and I was getting 400ish when I ran a speed test on the google mesh and devices were getting 400+

can't figure out why this is happening - not sure if its a google problem or an issue with the ISP

Anyone ?

Re: Google mesh speeds don't make sense!

AbigailF — Thu, 04 May 2023 03:41:23 GMT

Hey reserved,

Thanks for posting — let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

Re: Google mesh speeds don't make sense!

AbigailF — Sun, 07 May 2023 05:08:07 GMT

Hi there,

I'm just checking back in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

Re: Google mesh speeds don't make sense!

AbigailF — Mon, 08 May 2023 05:17:22 GMT

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi