topic Re: How to remove a suspect device from WiFi devices list? in Nest Wifi

How to remove a suspect device from WiFi devices list?

SkylineSi — Fri, 28 Apr 2023 18:38:14 GMT

Noticed two devices joined the WiFi network recently that I am not aware of who they are. I instantly paused both of them. They still show in my devices list up top as paused.

How I block and / or remove them?

Thank you in advance!

Re: How to remove a suspect device from WiFi devices list?

olavrb — Fri, 28 Apr 2023 20:28:46 GMT

You can't block (other than pause) or remove them.

You can however either change Wi-Fi password, and/or factory reset Nest Wifi and set up from scratch.

Unknown devices could be caused by MAC randomization, a privacy feature in most OSes.

• Apple: [1] https://support.apple.com/en-ca/guide/security/secb9cb3140c/web, [2] https://support.apple.com/en-us/HT211227
• Google / Android: https://source.android.com/docs/core/connect/wifi-mac-randomization-behavior
• Microsoft Windows: https://support.microsoft.com/en-us/windows/ac58de34-35fc-31ff-c650-823fc48eb1bc

Could also be this longstanding bug:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Unnamed-Offline-devices-on-Nest-WiFi/td-p/4834

Re: How to remove a suspect device from WiFi devices list?

AbigailF — Wed, 03 May 2023 06:55:44 GMT

Hey folks,

Thanks for lending a hand, @olavrb.
@SkylineSi, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: How to remove a suspect device from WiFi devices list?

SkylineSi — Wed, 03 May 2023 11:14:25 GMT

Thank you for checking in Abigail. There has been no further activity on these 2x paused devices. I guess my question was how to remove them from my wifi devices list and it doesn't seem possible 😞

Re: How to remove a suspect device from WiFi devices list?

AbigailF — Mon, 08 May 2023 02:04:36 GMT

Hello SkylineSi,

Thanks for the update. Yes, you will need to change your network name and password as a workaround. Please let us know if you have any other questions so we can help you out.

Cheers,
Abi

Re: How to remove a suspect device from WiFi devices list?

AbigailF — Thu, 11 May 2023 05:28:14 GMT

Hello there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: How to remove a suspect device from WiFi devices list?

LovelyM — Fri, 12 May 2023 22:35:28 GMT

Hi SkylineSi,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Thanks,
Lovely