topic Re: Microsoft teams - video and screenshare not working in Nest Wifi

Microsoft teams - video and screenshare not working

asebalj — Wed, 12 Apr 2023 06:01:25 GMT

Hi - I have a Nest wifi router (with 2 wifi points) and my video or share screen does not work in Microsoft Teams. I can see the video clearly, but others can't and they cannot see the content when I share my screen.

It works perfectly when I tether from my phone cellular data or if I plug my internet service provider modem/router in. I'm with Optus in Australia.

I have already:

*Disabled Video conferencing as a preferred activity (when I enable this setting, I also get the issue of my nest doorbell live feed disabling!)

* Enabled Wi-Fi protected access 3

* DNS set to my ISP

* Tried multiple computers - same issue with each one - video and sharing doesn't work when google wifi is used

I'm thinking of giving up and getting another router/mesh system because I really need teams when I work from home.

Are there any other suggestions to fix this issue? I'm thinking it has to be a Google Wifi issue if my ISP modem or tethering works perfectly.

Re: Microsoft teams - video and screenshare not working

David_K — Sat, 15 Apr 2023 14:43:18 GMT

Is Nest Wifi connected directly to your incoming internet line or is it connected to your ISP modem/router combo?

Re: Microsoft teams - video and screenshare not working

asebalj — Sat, 15 Apr 2023 22:20:59 GMT

Hi David. Thanks for responding. Nest wifi is plugged in directly to the incoming internet line.

I had network stability issues when I used nest wifi connected to the isp modem router combo.

Re: Microsoft teams - video and screenshare not working

David_K — Sun, 16 Apr 2023 12:42:14 GMT

Has it ever worked when you use Nest Wifi?

Do you have any DHCP reservations or port forwarding rules created?

Re: Microsoft teams - video and screenshare not working

AbigailF — Wed, 19 Apr 2023 05:01:12 GMT

Hey folks,

@David_K, appreciate your helpful response.
@asebalj, chiming in to ensure everything is good here. Were you able to see @David_K's response?

Best,
Abi

Re: Microsoft teams - video and screenshare not working

LovelyM — Sat, 22 Apr 2023 17:12:35 GMT

Hello asebalj,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Microsoft teams - video and screenshare not working

Dan_A — Sun, 23 Apr 2023 20:56:02 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan

Re: Microsoft teams - video and screenshare not working

asebalj — Mon, 24 Apr 2023 01:49:43 GMT

Hi David

It never worked with Nest Wifi unfortunately

No DHCP reservations or port forwarding rules are in place

Re: Microsoft teams - video and screenshare not working

asebalj — Thu, 27 Apr 2023 23:18:05 GMT

Hi all - My work IT team seems to think that Google Wifi might be blocking particular ports that MS teams uses for video and screen sharing. Is it possible to get port details that I can configure in google wifi that may open these ports?

Re: Microsoft teams - video and screenshare not working

AbigailF — Thu, 04 May 2023 01:56:07 GMT

Hi asebalj,

Thanks for the update. You will need to assign a static IP and then set new port forwarding rules. Here’s how:

Change your DHCP settings

Open the Google Home app.
Tap Wi-Fi > Settings > Advanced Networking.
Tap DHCP IP reservations > Add IP reservations.
Tap the device for which you’d like to assign a static IP.
Enter a static IP address, then tap Save.

Note: You may need to disconnect this device from your Wi-Fi network and reconnect it before it is assigned the reserved IP.

Set up port forwarding or port opening

Open the Google Home app.
Tap Wi-Fi > Settings > Advanced Networking.
Tap Port management > Add.
Select the tab for the type of IP address you're forwarding.
Select a device.
Add your internal and external ports.
- For IPv4: Choose an internal port used by the device on the local network and an external port on the WAN. You can enter a single port number (#) or a port range (####-####).
  - Note: When entering a port range internal and external ranges need to be the same. This is not the case for single port forwarding.
- For IPv6: Enter the port range.
  - Note: Some devices will suggest what ports to use, while others let you choose. If you don’t know which ports to forward, contact the device manufacturer or check the device's manual.
Choose either Transmission Control Protocol (TCP), User Datagram Protocol (UDP), or TCP/UDP. These are different protocols used to send data over the internet.
Tap Save.

You can check the ports required for Microsoft Teams here. Let us know if you have any other questions and we’ll be happy to help out.

Best,
Abi

Re: Microsoft teams - video and screenshare not working

AbigailF — Sun, 07 May 2023 05:04:33 GMT

Hey there,

I'm just checking back in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Cheers,
Abi

Re: Microsoft teams - video and screenshare not working

AbigailF — Tue, 09 May 2023 02:55:59 GMT

Hello everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi

Re: Microsoft teams - video and screenshare not working

asebalj — Tue, 09 May 2023 05:13:33 GMT

Hi Abigail - I tried to set up the forwarding but don't think I did it correctly. Have met with my work IT team and they assisted. Will give it another try tomorrow and I'll let you know if it works! thanks again for the detailed explaination.

Re: Microsoft teams - video and screenshare not working

AbigailF — Wed, 10 May 2023 23:58:46 GMT

Hello asebalj,

Thanks for the update. I’ll keep this thread open for a few days to give you time to reply back to us. Let us know if you have any questions for now and we’ll be here to help you out.

Best,
Abi

Re: Microsoft teams - video and screenshare not working

AbigailF — Mon, 15 May 2023 06:55:01 GMT

Hi again,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Microsoft teams - video and screenshare not working

AbigailF — Tue, 16 May 2023 23:46:13 GMT

Hey folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

Re: Microsoft teams - video and screenshare not working

asebalj — Wed, 17 May 2023 00:26:40 GMT

Hello. I've set up the ip address and port forwarding rules as per the info given but my screen share or video still doesn't work. Have I set it up correctly or are there any other solutions?

https://drive.google.com/file/d/1gjkPNnmE-iqEfEM2Sv12lsl4eVV-Xl91/view?usp=drivesdk

https://drive.google.com/file/d/1gh3cxdumoOkDrkqw4v1AE0Nz6zzDBO2e/view?usp=drivesdk

Re: Microsoft teams - video and screenshare not working

AbigailF — Sun, 21 May 2023 03:54:06 GMT

Hi there asebalj,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Microsoft teams - video and screenshare not working

AbigailF — Wed, 24 May 2023 05:27:41 GMT

Hey again,

Checking back in — have you had the chance to fill out the form?

Best,
Abi

Re: Microsoft teams - video and screenshare not working

asebalj — Wed, 24 May 2023 06:29:58 GMT

no problem - done