topic Re: Unable to rename Wifi point in Nest Wifi

Unable to rename Wifi point

AlexFung — Sat, 06 May 2023 02:04:57 GMT

I am unable to change the wifi point name. I have follow through the steps mentioned on the website, but the name remain unchanged.

Re: Unable to rename Wifi point

David_K — Sat, 06 May 2023 12:08:52 GMT

What happens when you try these steps?

Change Wifi point name - Google Nest Help

Re: Unable to rename Wifi point

AlexFung — Sat, 06 May 2023 12:28:32 GMT

The name remain unchanged after I save.

Re: Unable to rename Wifi point

David_K — Sat, 06 May 2023 12:34:04 GMT

Does it do that regardless of which one you try to rename?

Did you try removing and reinstalling the Google Home app?

Re: Unable to rename Wifi point

AlexFung — Sat, 06 May 2023 12:35:25 GMT

Yes, regardless of which 1 I rename.
I didn’t try uninstall and reinstall the google home app.

Re: Unable to rename Wifi point

David_K — Sat, 06 May 2023 12:41:58 GMT

Give that a try and let us know if it helps! If it doesn't, you can also try restarting your Wi-Fi network. Open the Home app, tap Wi-Fi > Settings > Restart network.

Re: Unable to rename Wifi point

AlexFung — Sat, 06 May 2023 14:21:08 GMT

I have tried both, but still can’t work.

Re: Unable to rename Wifi point

David_K — Sat, 06 May 2023 15:57:56 GMT

Does it show an error message at all? When you tap to save, what happens?

Re: Unable to rename Wifi point

AlexFung — Sun, 07 May 2023 00:15:01 GMT

No error message. It just load and saved. However the name doesn’t change after that.

Re: Unable to rename Wifi point

simply — Sun, 07 May 2023 03:56:42 GMT

I have the same exact issue. But here is the weird thing, if you run a mesh test, the results will show the point has the new name… but when you go back to the main screen, the point still shows the original name. Very frustrating. I’d also like to add that I can rename my routers no problem.

Re: Unable to rename Wifi point

AlexFung — Sun, 07 May 2023 23:11:26 GMT

Mine as well. The mesh test show the updated name of the wifi point, but the main screen remain unchanged.

Re: Unable to rename Wifi point

AlexFung — Thu, 11 May 2023 01:10:06 GMT

Please advise how to resolve this issue. Thank you.

Re: Unable to rename Wifi point

David_K — Thu, 11 May 2023 08:48:37 GMT

I've asked a specialist to review this topic as I've no further troubleshooting options to suggest.

Re: Unable to rename Wifi point

CitizenDave — Sat, 13 May 2023 15:04:34 GMT

I’m experiencing all of Mr. Fung’s problems as well, with the same results.

Re: Unable to rename Wifi point

AbigailF — Mon, 15 May 2023 22:56:32 GMT

Hey folks,

Thanks for lending a hand, @David_K.

I’m sorry to hear that you’re having this issue. To confirm, what kind of device are you using to change the Wifi point name? Is it an android or an iOS device? Also, have you tried clearing the cache of your Google Home app and then force closing it? If you haven’t, please do and let us know how it goes.

Thanks,

Abi

Re: Unable to rename Wifi point

AlexFung — Mon, 15 May 2023 22:58:31 GMT

iOS, I have tried uninstall, and reinstall it, the same issue occur.

Re: Unable to rename Wifi point

CitizenDave — Mon, 15 May 2023 23:14:09 GMT

Same with me: iOS and I deleted the app and reinstalled. I also can’t turn the light off. I can dim it but not turn it off.

Re: Unable to rename Wifi point

AbigailF — Sun, 21 May 2023 05:44:17 GMT

Hello everyone,

I appreciate your update. Could you use an android device just to check if the issue will persist? I'd like to isolate the issue further. I'll wait for your reply.

Best,
Abi

Re: Unable to rename Wifi point

CitizenDave — Sun, 21 May 2023 11:28:28 GMT

Abi, I’m afraid I don’t have access to an Android device. Not for anytime soon at least.

Re: Unable to rename Wifi point

AlexFung — Sun, 21 May 2023 11:30:16 GMT

I do not have an android device to test as well